Loan Servicing Specialist

Vantage West Credit Union • Tucson, AZ

6h • $19 - $23

About The Position

We are seeking a highly skilled and detail-oriented Loan Servicing Specialist to
join our Credit Union's Loan Servicing team. The Loan Servicing Specialist plays
a vital role in ensuring the efficient and accurate servicing of our loan
portfolio. Responsibilities include timely perfection of liens on collateral,
monitoring and processing collateral protection insurance, processing total loss
insurance claims and processing loan payments through a variety of channels
(batch posting, hand posting and electronic balancing).

Salary range is $19.00 - $22.72/hour. Job Grade, NE 8. Final salary is
dependent on candidate's experience and qualifications.

Requirements

• A high school diploma or equivalent
• 2 years of experience in the financial services industry or experience in performing clerical/administrative duties or equivalent experience
• Must have professional, clear and effective written and verbal communication skills
• Must be proficient in Microsoft Office
• Must have a working knowledge of general office procedures and equipment
• Incumbent must be able to handle problem situations or complaints
• Strong attention to detail is required
• Must comply with all aspects of the Bank Secrecy Act

Nice To Haves

• Associate’s Degree in Business Administration, or related field
• Knowledge of Symitar/Episys systems

Responsibilities

• Mail Posting
• Force-Placed Insurance
• Total Loss Claims Handling
• Title perfection
• Maintains general processing and procedural knowledge of all Loan Servicing functions in order to provide comprehensive support to other credit union departments as well as our members.
• Responsible for efficient and accurate execution of general loan maintenance and adjustment functions to include, but not limited to, payment reversals, payment adjustments, quoting and processing loan payoffs, terminating credit lines, and other file maintenance associated with general servicing of loans.
• Performs duties in line with records control procedures in order to protect the integrity of credit union documents. This includes management of existing hard-copy records as well as ensuring proper record retention for documents received through electronic channels.
• Keeps supervisor informed of all backlogs, unusual requests, problems or situations that may affect the efficient operation of the department.
• Performs other duties as assigned.

Benefits

• Health Coverage – We offer medical, dental and vision coverage for you and your dependents. Other benefits include: life insurance, flexible spending accounts, pet insurance, Team Member Assistance Program (EAP), and Corporate Care Solutions (Backup Child and Adult Care Services).
• Paid Time Off and Holidays – Work-life balance is a focus with generous paid time off, with additional time given for sick days, paid holidays, and 16 hours of paid time to participate in our community volunteer program. We also offer enhanced paid military leave and paid maternity/paternity leave.
• Retirement Savings – Generous 401k Plan.
• Development Activities – We focus on continuous growth by encouraging Job Shadowing and Personal Development Plans, which leads to a 40+% annual internal promotion rate.
• Tuition Reimbursement – We have partnered with the University of Arizona Global Campus to offer eligible full-time employees 100% tuition coverage towards an online Bachelor’s or Master’s Degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees