Loan Servicing Specialist

Agri-Access

1d • Hybrid

About The Position

This position supports the Agri-Access lending program through professional, high-quality client service to internal and external clients. Primary responsibilities include transaction analysis and documentation; systems accounting, reporting and monitoring; portfolio servicing; and overall client service and support. Works very closely with Originators, 3rd Party Investors, Direct Borrowers, Relationship Managers, Financial Operations, and other Agri-Access team members throughout all phases of loan/lease cycles including post close servicing, documentation and final exit (payoff, restructure, foreclosure, REO etc.).

Requirements

• High School Diploma required. Bachelor’s degree in in business administration, accounting, finance or related field preferred.
• Intermediate-level experience in banking or lending environment.
• Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
• Ability to prioritize and organize incoming work load with minimal supervision.
• Knowledge of complex loan structure, systems and documentation.
• Strong computer skills, including Microsoft Office applications and customer relationship management (CRM) programs.

Responsibilities

• Client Service Support
• Establishes, develops, and maintains a strong client relationship with internal and external clients and acts as a liaison between Agri-Access and clients or other third-party investors.
• Answers client questions via email and phone using the highest quality service techniques.
• Educates partnering institutions and team on program delivery and processes.
• Provides reconciliation and servicing process training to clients as needed.
• Servicing Actions
• Monitors borrower/lessee compliance with loan/lease documents.
• Works with originator or clients on more complex material servicing actions identifying deficiencies in documentation, changes in title, status of account or the borrower. Subject matter expert on assigned accounts.
• Prioritizes and analyzes incoming material service requests (requiring credit approval) and delegated approval. Material actions include; change of payment dates, change of maturity, payment extension, release of collateral, release of insurance proceeds, consents, easements, substitutions, and release of liabilities.
• Completes delegated authorities such as conversions and assists with at-risk accounts.
• Conducts research (internal and external) on a transactional basis per the servicing action.
• Conducts in-depth review of lending partners unique set of documents and troubleshoots and corrects issues and/or discrepancies.
• Packages and submits to credit for approval.
• Corresponds with clients as needed to obtain additional information and relays conditions for approval or denial.
• Prepares documents for direct serviced loans as needed.
• Reviews files and closes requests when all conditions are met.
• Systems Accounting, Reporting, and Monitoring
• Creates or updates loan/lease data in origination/servicing systems.
• Inputs, updates, gathers and monitors information to provide reporting as requested (DQ (delinquency), rate reset, maturity, UCC (Uniform Commercial Code) continuations).
• Performs a variety of accounting procedures related to lender reconciliation, receipts, checks issued, and payoff.
• Follows-up with team members and clients as needed for outstanding information or other specific campaign data based on the review of reports and systems information.
• Monitors and audits borrower verifications and the collection and consistency of information.

Benefits

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees