Loan Servicing Specialist

Compeer Financial

1d•Hybrid

About The Position

Empowered to live. Inspired to work. Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally. How we support you: Hybrid model – up to 50% work from home Flexible schedules including ample flexibility in the summer months Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match) Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off Learning and development programs Mentorship programs Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.) Professional membership/certification reimbursement and more! Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs. To learn more about Compeer Financial visit www.compeer.com/careers. Where you will work: This position offers a hybrid work option up to 50% remote and is based out of the MN-Rochester, MN-Mankato, or IA-Johnston office locations. The contributions you will make: This position supports the Agri-Access lending program through professional, high-quality client service to internal and external clients. Primary responsibilities include transaction analysis and documentation; systems accounting, reporting and monitoring; portfolio servicing; and overall client service and support. Works very closely with Originators, 3rd Party Investors, Direct Borrowers, Relationship Managers, Financial Operations, and other Agri-Access team members throughout all phases of loan/lease cycles including post close servicing, documentation and final exit (payoff, restructure, foreclosure, REO etc.). A typical day: Client Service Support Establishes, develops, and maintains a strong client relationship with internal and external clients and acts as a liaison between Agri-Access and clients or other third-party investors. Answers client questions via email and phone using the highest quality service techniques. Educates partnering institutions and team on program delivery and processes. Provides reconciliation and servicing process training to clients as needed. Servicing Actions Monitors borrower/lessee compliance with loan/lease documents. Works with originator or clients on more complex material servicing actions identifying deficiencies in documentation, changes in title, status of account or the borrower. Subject matter expert on assigned accounts. Prioritizes and analyzes incoming material service requests (requiring credit approval) and delegated approval. Material actions include; change of payment dates, change of maturity, payment extension, release of collateral, release of insurance proceeds, consents, easements, substitutions, and release of liabilities. Completes delegated authorities such as conversions and assists with at-risk accounts. Conducts research (internal and external) on a transactional basis per the servicing action. Conducts in-depth review of lending partners unique set of documents and troubleshoots and corrects issues and/or discrepancies. Packages and submits to credit for approval. Corresponds with clients as needed to obtain additional information and relays conditions for approval or denial. Prepares documents for direct serviced loans as needed. Reviews files and closes requests when all conditions are met. Systems Accounting, Reporting, and Monitoring Creates or updates loan/lease data in origination/servicing systems. Inputs, updates, gathers and monitors information to provide reporting as requested (DQ (delinquency), rate reset, maturity, UCC (Uniform Commercial Code) continuations). Performs a variety of accounting procedures related to lender reconciliation, receipts, checks issued, and payoff. Follows-up with team members and clients as needed for outstanding information or other specific campaign data based on the review of reports and systems information. Monitors and audits borrower verifications and the collection and consistency of information.

Requirements

High School Diploma required.
Intermediate-level experience in banking or lending environment.
Strong listening, written and verbal communication skills, with ability to communicate at all levels of the organization.
Ability to prioritize and organize incoming work load with minimal supervision.
Knowledge of complex loan structure, systems and documentation.
Strong computer skills, including Microsoft Office applications and customer relationship management (CRM) programs.

Nice To Haves

Bachelor’s degree in in business administration, accounting, finance or related field preferred.

Responsibilities

Establishes, develops, and maintains a strong client relationship with internal and external clients and acts as a liaison between Agri-Access and clients or other third-party investors.
Answers client questions via email and phone using the highest quality service techniques.
Educates partnering institutions and team on program delivery and processes.
Provides reconciliation and servicing process training to clients as needed.
Monitors borrower/lessee compliance with loan/lease documents.
Works with originator or clients on more complex material servicing actions identifying deficiencies in documentation, changes in title, status of account or the borrower. Subject matter expert on assigned accounts.
Prioritizes and analyzes incoming material service requests (requiring credit approval) and delegated approval. Material actions include; change of payment dates, change of maturity, payment extension, release of collateral, release of insurance proceeds, consents, easements, substitutions, and release of liabilities.
Completes delegated authorities such as conversions and assists with at-risk accounts.
Conducts research (internal and external) on a transactional basis per the servicing action.
Conducts in-depth review of lending partners unique set of documents and troubleshoots and corrects issues and/or discrepancies.
Packages and submits to credit for approval.
Corresponds with clients as needed to obtain additional information and relays conditions for approval or denial.
Prepares documents for direct serviced loans as needed.
Reviews files and closes requests when all conditions are met.
Creates or updates loan/lease data in origination/servicing systems.
Inputs, updates, gathers and monitors information to provide reporting as requested (DQ (delinquency), rate reset, maturity, UCC (Uniform Commercial Code) continuations).
Performs a variety of accounting procedures related to lender reconciliation, receipts, checks issued, and payoff.
Follows-up with team members and clients as needed for outstanding information or other specific campaign data based on the review of reports and systems information.
Monitors and audits borrower verifications and the collection and consistency of information.

Benefits

Hybrid model – up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!

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