Loan Servicing Specialist

KEMBA Financial Credit Union • Columbus, OH

2d

About The Position

The Loan Servicing Specialist is responsible for maintenance on existing loans while providing excellent service to internal partners, external parties and members.

Requirements

• High school diploma or equivalent education and experience
• 1 Year related experience in a financial institution
• Knowledge of title work and lien filings
• Strong organizational skills and attention to detail
• Values a high degree of accuracy and speed
• Professional demeanor
• Effective verbal and written communication skills
• Adapts to quick changes in pace or workload
• Ability to work well independently, or as part of a team
• Assertive problem-solving skills

Responsibilities

• Collects, sorts, delivers and processes the mail which is direct to the Consumer Lending Department
• Processes paid-off KEMBA loans, including release of collateral, mortgage satisfactions and paid security agreements
• Conducts payment reversals and modifications to correct errors
• Ensures that title work is correctly completed and protects the credit union by filing necessary liens on titles
• Provides management with periodic reports regarding status of lien filings and titles
• Prepares documents for member signatures and ensure accuracy of completed forms
• Issues loan payoffs and verifications to authorized third parties.
• Assists with research and resolution of any consumer loan related issues
• Communicates with KEMBA associates, members, dealerships and other external institutions as needed in day-to-day operations of the department
• Provides exceptional member care by having good time management skills and accurate execution of job duties
• Strives to meet all goals established for this position
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-direct basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions: Communicates with coworkers or peers without exhibiting behavioral extremes
• Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
• Responds appropriately to criticism from a supervisor
• Performs other duties as required by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED