Servicing Specialist - Floorplan Financing

First Business Bank•Indianapolis, IN

1d•Hybrid

About The Position

First Business Bank is seeking a motivated, detail-oriented Servicing Specialist - Floorplan Financing to support business clients with their loan details. This role is the primary point of contact for clients, ensuring their day-to-day needs are met with accuracy, urgency, and care. The bank emphasizes putting people first, resulting in engaged employees and client satisfaction, and offers comprehensive total rewards, values diversity, and focuses on community improvement.

Requirements

Able to effectively and professionally communicate with clients and internal team members.
Self-motivated, independent and able to effectively utilize training and resource materials.
Proficiency with Outlook, Excel, Word
Effectively prepare or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools and internal work queues at a satisfactory pace.

Nice To Haves

Banking experience preferred

Responsibilities

Serving as the go-to resource for our business clients
Processing new loans efficiently and within established turnaround times
Managing payoff timelines and releases
Reconciling monthly audit inspections and reporting findings to management
Ensuring clients maintain compliance with their agreements
Utilizing collection skills when needed to support portfolio performance
Delivering best-in-class customer service with every interaction
Developing a comprehensive understanding of bank policies, processes, and procedures