Account Servicing Specialist

American National Bank of Texas • Terrell, TX

5h

About The Position

The Account Servicing Specialist is responsible for performing a variety of
operational support duties of the Deposit Operations Department. The individual
ensures operations functions operate effectively and efficiently while
performing daily tasks which support functions of the core processing system.
This position will be responsible for processing requests from Bank personnel
and customers within given authority and ensures request are completed timely.

Requirements

• High School diploma or GED
• 1 year of administrative experience
• Good verbal and written communications skills - must be able to communicate with all levels of the organization
• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions

Nice To Haves

• ACH experience preferred
• Systems knowledge working with DNA FISERV and/or CWSTCM a plus

Responsibilities

• Provides support to all areas of the department and demonstrates superior customer service with appropriate follow through with customers and employees
• Conducts duties associated with daily operations tasks and ensures that accurate posting occurs resulting in proper balances
• Provides technical and problem management support to Bank personnel and customers; responds to inquiries and refers issues to the appropriate department, and exhibits the necessary follow through with customers and/or staff involved
• Works with department managers to identify and improve procedures and efficiencies, and to maintain and utilize appropriate escalation procedures and contingency plans; communicates recurring or serious issues to department managers
• Contributes in the evaluation of issues surrounding implementation of any changes within data processing systems, hardware or software, or that may impact efficiency and reliability of the job and system performance in conjunction with department managers
• Cross trains in all areas of the department as directed; maintains sufficient knowledge of business continuity plan directives and participates in business continuity testing as directed
• Assumes responsibility for various department functions in the absence of staff members or in overload situations as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees