Deposit Account Servicing - Deposit Account Servicing Specialist - DAS

Golden 1 Credit Union•Sacramento, CA

1d•$25 - $27

About The Position

As an experienced Deposit Account Services Specialist, you will be responsible for supporting staff in conjunction with supporting project improvements. This position requires an advanced level of knowledge about complex processing and collaboration with cross-functional teams. This experienced level position plays a crucial role in driving and implementing digital innovation and being a key participant with system validations. Responsible for effectively managing work queues, prioritizing tasks, and ensuring the completion of daily quality control checks to maintain the highest standards of accuracy and efficiency. The Deposit Account Services Specialist should be well versed and understand financial regulations and the ability to navigate complex situations with professionalism and service excellence. Additionally, the role will involve collaborating with legal and compliance to ensure adherence to industry standards and diligently safeguarding the best interests of the credit union, ensuring prudent financial practices and strategic decision-making. You may be required to manage numerous calls with minimal downtime between interactions, while simultaneously navigating computer systems.

Requirements

Proficient in using relevant computer applications and software.
Proven ability to analyze situations, identify issues, and implement effective solutions.
Familiarity with industry trends and a proactive approach to process improvement.
Ability to collaborate and work effectively with cross- functional teams and internal stakeholders, Including compliance and legal.
Minimum of a high school diploma or equivalent.
At least 5+ years of relevant experience in a financial institution
Demonstrate leadership to guide a team effectively.
Advanced knowledge of legal considerations related to trusts, subpoenas, levies, and garnishments.
In-depth knowledge in trusts, subpoenas and levies and garnishment regulations governing at the federal, state, and local levels.
Ability to interpret trust and court documents to ensure accurate and compliant handling, demonstrating legal comprehension.
Advanced problem-solving skills and timely responses.
Ability to navigate and resolve conflicts with discretion and professionalism, particularly in challenging situations.
Proficient in using systems, databases, and other relevant technologies.
Independent self- motivated worker who takes initiative without need of supervision.
The ability to adapt to changes in the work environment or unexpected challenges.
Analyze situations and make critical informed decisions and think strategically.
Prolonged sitting throughout the workday with occasional mobility required.
Corrected vision within the normal range.
Hearing within normal range.
Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
Extensive PC data entry and processing throughout the workday.

Nice To Haves

A bachelor's degree in finance, accounting, business administration or 3 years in a related field is preferred.

Responsibilities

Highly efficient in all areas handled by Deposit Account Services which includes but not limited to: levies and garnishments, zero balance accounts, proxies, privacy opt-out notices, non-resident alien accounts, foreign account reports, safe deposit boxes, VOD/member rating letters, photocopies from various systems and applications, specialty accounts, research requests, B-notices, Social Security reporting, address changes, trusts, subpoenas, Immigration letters and account modifications.
Verification and Documentation: Display meticulous attention to detail and ensure all pertinent documents are accounted for. Interpret subpoenas, levies and garnishments, and trust documents. Collaborate with legal representatives, and other relevant parties and/or departments to confirm necessary documentation is obtained and accurate prior to completing a task.
Regulatory Compliance: Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position.
Record-Keeping: Maintain detailed procedures and current forms. Review daily reporting to effectively manage queues and reassign work as needed.
Communication: Keeping all relevant stakeholders informed about the progress of the work, providing clear and transparent communication.
Work Assignments: Manages daily reporting and queue management that includes phone responsibilities and mail distribution.
Problem Resolution: Take ownership and resolve complex issues with tact and diplomacy.
Training and Development: Stay informed about industry best practices and lead training sessions to help develop peers and ensure they are equipped with the knowledge to meet organizational goals.
Digital expectation: Identify and create digital opportunities for faster, easier account resolution. Remain involved with organizational changes that include technology-driven strategies to enhance processes and/or member experiences.
Engagement participation: Encourage an inclusive environment that values diverse perspectives and backgrounds that align with Golden 1’s mission, vison, and core values. Foster teamwork and open honest two way communication.