Services Support Assistant I

CalHR•Susanville, CA

About The Position

The Services Support Assistant I is the entry/trainee level in the Services Support Assistant series. Under close supervision, the incumbent operates department automated systems, equipment, and specialized software; performs data management and specialized clerical work supporting professional and technical casework staff; and performs related duties. Employees receive in-service training and detailed instructions in state and county data systems, initially performing more structured and repetitive tasks. As skills and knowledge develop, they work with greater independence and assume the full scope of responsibility. Unless a position is permanently allocated to level I because of the nature of the work, employees are expected to promote to Services Support Assistant II after one year of satisfactory trainee-level performance. Incumbents typically receive supervision from an Office Assistant Supervisor or another higher-level supervisor or manager. The work supports department programs, services, and administrative functions, including case management, aid authorization, imaging, statistical data maintenance, records, reports, and system-user assistance.

Requirements

One year of full-time experience performing financial or statistical recordkeeping, or producing a variety of work products using a statewide automated system or software applications; alternatively, successful completion of 30 college semester units or 45 quarter units from an accredited college or university.
Knowledge of personal computer operating systems, software applications such as MS Office, and related equipment.
Knowledge of statewide operating systems such as C-IV, MEDS, CWS/CMS, and CMIPS.
Knowledge of department programs, functions, and objectives; legislation, rules, regulations, policies, and procedures related to multiple public assistance programs and case administration; program staff work methods; data research and organization; report writing; training and presentation methods; recordkeeping and time management; modern office practices; English usage; and basic arithmetic.
Ability to understand and carry out oral and written instructions; learn assigned tasks, routines, software, and automated systems; and interpret automated-system information and troubleshoot problems.
Ability to exercise sound judgment within established practices and regulations; prepare reports, correspondence, documents, statistical data, graphs, and charts; and provide training and assistance to system users.
Ability to read and understand detailed instructions; interpret and apply rules and regulations; organize work and manage time; work productively under time pressure and interruptions; use tact; and maintain cooperative working relationships.
Applicants must have essential personal qualifications including integrity, initiative, dependability, good judgment, ability to work cooperatively, and health consistent with performing assigned duties.
Applicants must be authorized to work in the United States without visa sponsorship by the start date of employment.

Responsibilities

Perform data entry transactions for case management, aid authorization, imaging, and statistical data maintenance.
Operate department operating systems, software, and related equipment to support programs, services, and administrative functions.
Maintain files and generate routine reports and documents using system resources.
Review and reconcile information in automated systems; assess and update records and take authorized corrective action.
Research procedures, regulations, and technical materials; use manuals, utilization guides, All County Letters, and System Change Requests to stay current on changes.
Troubleshoot problems with records, cases, or participants by applying rules and regulations; provide information to case workers, coordinate corrections, or work with the help desk to resolve problems.
Coordinate with supervisors and management to produce and maintain files and information systems and to compose and create reports.
Gather data, conduct surveys, prepare reports, and develop training materials for system users.
Create spreadsheets, report formats, forms, and record-maintenance systems.
Respond to public, staff, and management inquiries by providing information or referring requests to appropriate supervisory or staff members.
Attend meetings and represent the department in meetings with other departments and agencies for information sharing, system improvements, and implementation of changes.
Assist with special projects designated by department management.
Perform related duties as assigned.