Academic Support Services Technician I

Cuyahoga Community College•Westlake, OH

5d•Onsite

About The Position

The Academic Support Services Technician I provides support across the Learning Commons, including the Testing Center, Tutoring Services, Library, Media Services, and TLC/Open Lab. The role administers and schedules exams and appointments, supports library circulation and media services, assists users with technology, and helps maintain and troubleshoot campus instructional equipment. It also provides customer service to students, faculty, staff, and visitors and functionally supervises work-study employees within the business unit. This is a part-time, union support staff position based at the Westshore Campus. The employee must reside in Ohio and be within commuting distance of the campus to respond to onsite work demands. The work is performed in a professional office or library environment and includes routine computer use, walking and standing, and lifting or pushing equipment and materials.

Requirements

High school degree or GED.
At least 3 years of work experience in an office setting performing customer service or desktop support functions.
Intermediate keyboarding, grammar, math, and Microsoft Suite skills.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated customer service experience with internal and external customers in person, online, and over the telephone.
High degree of accuracy and attention to detail.
Ability to handle multiple tasks and responsibilities and prioritize work.
Sensitivity to respond appropriately to the needs of students and the community.
Must reside in Ohio and be within commuting distance of the work location to respond to onsite work demands.
Ability to regularly kneel, crouch, stand, lift above head, climb ladders, and lift or push items up to 25 pounds.
Ability to occasionally lift or push items up to 50 pounds.
Ability to walk, stand, bend, and carry light items regularly and frequently.

Nice To Haves

Bachelor's degree.
Two years of A/V experience with an appropriate industry certification, such as Extron Certification.
Two years of work experience in a community college or higher education environment.
Experience with the Banner Information System.
Experience with placement testing.
Experience in library circulation functions.
High proficiency with the Microsoft Suite.

Responsibilities

Administer College placement and student makeup exams on campus and off-site as needed, as well as institutional exams such as CLEP.
Enter placement scores into Banner.
Schedule tutoring, testing, and proctoring appointments.
Support library circulation desk functions, including safeguarding and maintaining library reserves and other materials, handling OhioLINK orders, and maintaining site library holdings.
Support the efficient and accurate operation of Learning Commons processes, procedures, and equipment.
Maintain accurate and complete Learning Commons records.
Provide professional, accurate customer service and respond to customer needs.
Monitor patrons, provide routine information, and direct callers and visitors to appropriate personnel or departments.
Assist with college-wide user logon support and print management.
Serve as an initial point of contact for hardware and software problems and provide troubleshooting support.
Assist faculty and staff with operational issues and equipment use.
Provide technical assistance for special events, including planning, setup, operation, troubleshooting, and teardown.
Support Media Services through equipment reservations, checkouts, inventory, and service tickets.
Perform campus repairs, preventative maintenance, and functionality testing of ATCs, computer labs, and classroom equipment.
Provide technology training workshops for students, faculty, and staff.
Functionally supervise work-study employees within the business unit.
Perform other related duties within the job grade and classification as assigned.