Services Sales Support Specialist
About The Position
Ericsson's Network Services Construction and Engineering organization is seeking a Services Sales Support Specialist to join our team in Plano, Texas. In this role, you will support Ericsson Customer Units across Market Area Americas by helping shape customer-focused services opportunities and commercially sound proposals for network construction, engineering, deployment, and related telecommunications services. You will work alongside experienced professionals in business development, sales, solution architecture, commercial management, and services delivery — gaining hands-on experience translating customer requirements into scalable service offerings. This position is designed for professionals with 2–5 years of relevant industry experience who are eager to grow in telecommunications services and business operations.
Requirements
- Bachelor's degree in business, engineering, telecommunications, IT, computer science, finance, or a related field.
- 2–5 years of experience in telecommunications, network services, technical sales support, or project coordination.
- Strong analytical, organizational, communication, and problem-solving skills.
- Experience supporting customer-facing proposals, RFx responses, or commercial activities.
- Proficiency with Microsoft Office tools including Excel, PowerPoint, and Word.
Nice To Haves
- Familiarity with RFx processes, pricing methodologies, or services business development is a plus.
- Understanding of telecommunications technologies (RAN, transport, indoor cellular, or network operations) is a plus.
- AI is becoming core to how we build and deliver at Ericsson. We're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.
Responsibilities
- Assist in preparing RFx responses, customer proposals, statements of work, and commercial documentation.
- Support development of customer solutions related to network construction, engineering, deployment, and managed services.
- Organize and document technical, operational, financial, and commercial information to support business cases.
- Collaborate with sales, solution architects, project delivery, sourcing, and finance teams on opportunity development.
- Contribute to scope development, pricing support, risk analysis, and delivery feasibility assessments.
- Help develop bills of materials, delivery models, and commercial inputs aligned with customer requirements.
- Track action items, risks, dependencies, and decisions throughout the proposal lifecycle.
- Support continuous improvement efforts related to proposal quality and sales support processes.
Benefits
- Choice of three medical plan options
- Dental plan option
- Company credits towards medical and dental premiums
- The Ericsson US 401(k) Plan offers an automatic 3% company contribution
- Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay.
- Company credits for basic life insurance and basic accidental death and dismemberment coverage
- Company credits for short-term and long-term disability coverage
- Option to participate in Ericsson’s Stock Purchase Plan
- 15 days of accrued vacation
- Up to 3 personal days per year
- 11 annual holidays
- 8 hours of volunteer time
- 80 hours of sick time annually
- Up to 16 weeks of paid maternity leave
- 6 weeks of parental or adoption leave at 100% of pay
- Financial wellness programs
- Educational assistance
- Matching gifts
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
