Services Sales Manager, Professional Services
About The Position
The Services Sales Manager (SSM) is a technology-focused sales professional responsible for sizing and shaping the professional services component of Cloudflare opportunities. The role translates technical solutions and customer requirements into commercial services proposals that connect the solution to measurable business value and help sales teams close opportunities. A core objective is to grow Cloudflare’s Professional Services business by engaging customers to define the services needed to maximize their technology investment and achieve desired technical and business outcomes. The SSM develops tailored services proposals and Statements of Work, recommending an appropriate blend of Cloudflare services for customers planning and executing large-scale transformations. The role works closely with Account Teams, Specialist Sales, Delivery teams, Global Delivery Practices, and other Professional Services subject matter experts. The position is available in Austin, Texas, or San Francisco, California. Working hours are Monday through Friday, 9:00 a.m. to 6:00 p.m.; occasional weekend support may be needed for customer changes outside business hours. Travel is expected at 30%.
Requirements
- At least 5 years of proven experience in technical consulting, pre-sales, or service delivery within an IT or cybersecurity services organization.
- Self-motivated and detail-oriented.
- Strong written, verbal, and presentation skills.
- Demonstrated experience facilitating discovery and scope-definition workshops with cross-functional internal and customer resources to prepare current-state/future-state roadmaps and services proposals.
- Experience working across multiple regions.
- Familiarity with SFDC or similar CRM tools.
Nice To Haves
- Cybersecurity experience.
- Experience with the Cloudflare Platform.
Responsibilities
- Collaborate with Services Sales to define Cloudflare’s differentiated approach to go-to-market services.
- Showcase delivery capabilities, intellectual property, and expertise through success stories that demonstrate how Cloudflare solves customer needs.
- Gather, understand, and define customer-specific requirements and value-based outcome expectations in workshops.
- Collaborate with Services Sales, Delivery, and Global Practices to develop solution proposals and Statements of Work that meet customer-specific scope and outcome requirements.
- Work with Services Sales to drive Cloudflare Services business growth in the aligned territory.
- Engage customers to define service requirements and recommend suitable services to support large-scale transformations and desired outcomes.
Benefits
- Medical/Rx insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility and family-forming benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Short- and long-term disability insurance
- Life and accident insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
- Eligibility to participate in Cloudflare’s equity plan
- Eligibility to earn incentive compensation under the Sales Compensation Plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
