Services Project Manager

Ciena•Remote-US-KS, KS

4d•$95,200 - $152,200

About The Position

The Services Project Manager provides overall management for the implementation of medium- to large-sized, medium- to high-complexity E, F & I projects within customer networks. The role is accountable for achieving customer and Ciena cost, schedule, quality, service, and financial goals, including service target margins, accurate revenue recognition, committed schedules, deliverables, and customer expectations. The position coordinates project execution across customers, Ciena Program Management and Operations, Field Operations, Sales, Bid Management, Service Delivery Groups, Finance, Engineering, deployment coordinators, partners, and other internal and external stakeholders. It develops and maintains project plans, schedules, status reporting, and action plans, and may support presales proposals and RFP responses, process optimization, budget input, and the work of less senior Deployment Project Managers.

Requirements

Bachelor’s degree in a related field and four to six years of related experience, or an equivalent combination of education and experience.
Must be a US citizen.
Outstanding planning, scheduling, and coordination skills.
Superior communication, organization, and leadership skills.
Superior resource management ability and understanding of outsourcing methodology.
Proficiency with Microsoft Office applications, including Word, PowerPoint, and Excel.
Understanding of Just In Time (JIT) concepts as they relate to EF&I field projects.
Ability to work in a cross-functional team environment and work from high-level departmental goals.

Nice To Haves

PMP certification.
Experience or capability in developing others through direct instruction or ongoing coaching.
Customer-focused approach, critical thinking and analysis, sound judgment, decisiveness, and organizational awareness.
Hands-on, self-motivated management approach emphasizing team building.

Responsibilities

Manage customer E, F & I services projects and drive achievement of cost, schedule, quality, service, and financial goals.
Be accountable for project financials, timelines, and quality, including achieving service target margins and supporting accurate revenue recognition.
Validate the project Scope of Work against the Sales Order and develop a detailed project plan.
Provide the project SOW package to functional teams to support internal resource planning and partner RFQs.
Oversee planning to meet sales forecasts using input from Program Management and other internal teams.
Investigate and follow up on deviations from project schedules.
Maintain appropriate customer contact regarding field project activities.
Work with Engineering, Deployment Coordinators, and partners on project implementation within the E, F & I Services Organization.
Translate customer requirements into structured, executable tasks and milestones with internal and external customers.
Facilitate communication among internal groups and functions and with outside suppliers and customers to support project execution.
Document and communicate project status, obstacles, and resolutions to management.
Develop and coordinate approved action plans to complete E, F & I projects successfully.
Serve as the primary point of contact for all aspects of E, F & I projects during onsite implementation.
Ensure parties maintain close communication and coordination regarding project status and milestones.
Maintain project schedules and report regularly to management or as agreed.
Participate in or lead assigned process improvement initiatives and contribute to project management process optimization as needed.
Provide input to department budgets as assigned.
Support presales activities, including project management expertise for customer proposals and RFP responses, as required.
May manage multiple projects across a product or supply-chain area and help direct less senior Deployment Project Managers.

Benefits

Medical insurance plans
Dental insurance plans
Vision insurance plans
401(k) participation with company matching (USA)
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company-paid holidays
Paid sick leave
Vacation time
Paid Family Leave and other leaves of absence in accordance with applicable laws
Non-sales employees may be eligible for a discretionary incentive bonus; sales employees may be eligible for sales commission