Services Operations Specialist

Insight•Hanover Park, IL

14h•Onsite

About The Position

The Services Operations Specialist enters and manages orders for shipping, retrieving, and exchanging technology devices for assigned accounts while meeting client service-level agreements. The role works with vendors, distribution employees, internal teams, finance, and clients to manage product information, returns, back-orders, warranties, shipments, inventory, and billing discrepancies. It also manages a team mailbox and responds to questions about processes and procedures. This position is fully onsite in Hanover Park, Illinois, five days per week, with coverage needed between 8:00 a.m. and 6:30 p.m. Central Time. Exceptional teammates may qualify for a hybrid schedule if they meet performance criteria. The role is based in sections of the Sustainability department, which operates as an integration and warehouse facility. The environment has moderate, typical business-office noise and light foot traffic. Teammates should be comfortable in a confined space and sitting at a computer terminal for extended periods.

Requirements

Clear verbal and written communication skills.
Problem-solving and critical-thinking abilities.
Excellent organizational skills and attention to detail.
Ability to adapt to a fast-paced environment.
Ability to work both in a team and independently.
Strong time-management skills and ability to prioritize work independently.
Comfort working in a confined space and sitting at a computer terminal for extended periods.

Responsibilities

Enter orders promptly for shipping, retrieval, and exchange of technology devices for assigned accounts, adhering to client service-level agreements.
Investigate and resolve receiving discrepancies, manage receipt dates proactively, and work with distribution employees to address lost or damaged products.
Develop expertise in information about assigned vendors’ products, programs, and initiatives.
Communicate with clients verbally and in writing, and respond to inquiries or complaints in a timely manner.
Acquire Return Merchandise Authorizations (RMAs) from vendors for damaged or unused products.
Manage assigned vendors, back-orders, estimated arrival times, and warranty claims.
Work with internal personnel to resolve issues involving parts-ordering information.
Maintain accurate product costing, classification, and status; identify billing and inventory discrepancies and report them appropriately.
Work with finance to resolve vendor issues as necessary.
Manage the team mailbox and ensure emails are addressed throughout the day.
Answer internal and external questions about processes, procedures, and inbound and outbound shipments.