Payroll Operations Employee Services Specialist

Nesco Resource•Greenville, SC

1d•Hybrid

About The Position

The Payroll Operations and Employee Service Specialist coordinates and executes day-to-day employee payroll tasks in partnership with a Managed Services Provider. The role processes and analyzes reports according to established schedules and maintains data required for legal, tax, and audit purposes in accordance with department processes. It also responds to service inquiries from employees, managers, and business-unit stakeholders, providing information and resolving issues. This is a temp-to-perm hybrid position based in Greenville, South Carolina. The regular schedule is Monday through Wednesday in the office and Thursday and Friday remotely, from 8:00 a.m. to 5:00 p.m. The first two to three weeks of training are fully in the office.

Requirements

Associate degree or an equivalent combination of work experience and education.
3–5 years of multi-state payroll processing experience for a workforce of 5,000 or more employees.
Demonstrated understanding of the end-to-end payroll processing cycle: input, process, and output.
Ability to research, understand, and apply intermediate federal, state, and local regulations related to payroll, labor, and employment.
Strong analytical and organizational skills, including synthesizing information, exercising sound judgment, drawing conclusions, and communicating data meaningfully to stakeholders and customers.
Strong time management skills, ability to prioritize and multitask, and ability to balance competing priorities.
Ability to work in a customer-service-oriented team environment and manage relationships with varied stakeholders.
Proactive problem-solving skills and ability to resolve issues involving employees, businesses, and other departments.
Ability to listen to internal customers, gather information, assess root causes, communicate resolutions accurately, and maintain relationships.
Exceptional attention to detail and data-entry skills.
Strong Microsoft Office skills, including advanced Excel proficiency.
Excellent verbal and written communication skills.
Ability to work effectively in an interdependent, dynamic, fast-paced, deadline-driven team environment.
Integrity and trustworthiness, including absolute confidentiality of employee information and payroll records.

Nice To Haves

Experience processing payroll on ADP GlobalView, Ceridian Dayforce, or SAP.
Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) from the APA.

Responsibilities

Collaborate with payroll associates and functional business partners to achieve team results.
Accurately and promptly enter job, salary, and personal data that is not interfaced from the HRIS to the payroll system.
Coordinate workload and payroll deadlines with the Managed Services Provider to ensure accurate, complete, and timely payroll in compliance with internal controls and requirements.
Analyze and resolve data discrepancies between HRIS and payroll database systems.
Review, correct, and approve data inputs; analyze pre- and post-payroll audit reports to identify and correct errors.
Support the garnishment process in partnership with managed services where required.
Meet audit requirements and internal control standards for supporting documentation and accuracy.
Serve as a subject matter expert on time and payroll system functionality.
Support employees with personnel records, time input, earnings, deductions, and tax questions.
Support HR Operational Services, Benefits, Compensation, and Finance colleagues with requests.
Enter, follow up on, and resolve tickets in ServiceNow and ADP CRM tools.
Meet confidentiality, data privacy, data security, and SOX requirements.
Prepare and process off-cycle payrolls to ensure compliance with state regulations for final pay.