Services Operations Specialist

Insight Enterprises, Inc.•Hanover Park, IL

2d•Onsite

About The Position

The Services Operations Specialist enters and manages orders for shipping, retrieval, and exchange of technology devices for assigned accounts while meeting client Service Level Agreements. The role investigates receiving discrepancies, coordinates with distribution employees and vendors, manages product and warranty issues, maintains accurate product and inventory information, and responds to internal and external questions. It is part of the Sustainability department, which operates as an integration and warehouse facility. This role is fully onsite in Hanover Park, Illinois, five days per week. The listed schedule is 9:00 a.m. to 5:30 p.m.; coverage is needed between 8:00 a.m. and 6:30 p.m. Central Time. Exceptional teammates may qualify for a hybrid schedule subject to performance criteria. The work environment has moderate noise and light foot traffic, and requires comfort working in a confined space and sitting at a computer terminal for extended periods.

Requirements

Clear verbal and written communication skills, including the ability to respond effectively and promptly to inquiries or complaints.
Problem-solving and critical-thinking abilities.
Excellent organizational skills and attention to detail.
Ability to adapt to a fast-paced environment.
Ability to work both as part of a team and independently.
Strong time-management skills and ability to prioritize work independently.

Responsibilities

Enter orders in a timely manner for shipping, retrieval, and exchange of technology devices for specific accounts, adhering to client Service Level Agreements.
Investigate and resolve receiving discrepancies, manage receipt dates proactively, and work with distribution employees to address lost or damaged products.
Become an expert on information regarding assigned vendors’ products, programs, and initiatives.
Communicate clearly with clients verbally and in writing, and respond to inquiries or complaints in a timely manner.
Work with vendors to obtain Return Merchandise Authorizations for damaged or unused products.
Manage assigned vendors, back-orders, estimated arrival times, and warranty claims, including handling and tracking claims.
Work with internal personnel to resolve problems related to parts ordering information.
Maintain accurate costing, classification, and status information for assigned products; identify and report billing and inventory discrepancies; and work with Finance to resolve vendor issues as necessary.
Manage the team mailbox and ensure emails are addressed throughout the day.
Answer internal and external questions about processes, procedures, and inbound and outbound shipments.