Services Engagement Senior Manager (Multiple Positions Available)
About The Position
SAP America, Inc. is hiring a Services Engagement Senior Manager in Bellevue, Washington, to lead a team of Engagement Delivery Managers for one or several market units within the Global Premium Engagement franchise model. The role supports enterprise-wide adoption, consumption, and operation of SAP-centric solutions and is responsible for business development, delivery governance, and financial success of Premium Engagements. The Senior Manager oversees Premium Engagement delivery and related supply, demand, and forecasting for front-office delivery roles; develops Premium Engagement competencies; and supports contract renewals and new opportunities. The role maintains executive-level customer relationships, represents SAP in customer meetings and events, and establishes long-term engagement relationships. It orchestrates contracted services across the solution lifecycle—from discovery and innovation through design, build, and operations—and coordinates support across the customer’s SAP solutions, both on-premises and in the cloud. The position also leads execution of comprehensive service plans focused on innovation and successful SAP solution adoption. The position is based in Bellevue, Washington, under a hybrid work model, and requires up to 50% domestic and international travel to SAP offices and customer sites. The annual base salary range is $260,256–$289,590; the targeted combined compensation range, including variable incentive, is $260,256–$413,700.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field, plus 10 years of progressive post-baccalaureate experience in the offered or related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields, plus 8 years of experience.
- At least 7 years of experience in technical or software project management.
- At least 7 years of experience in escalation management for critical situations.
- At least 7 years of experience managing financial or commercial accountability, including forecasting accuracy, profit margin, run-rate, and revenue attainment.
- At least 7 years of experience in engagement delivery, including setup and governance.
- At least 7 years of experience leading multicultural, geographically distributed teams or managing performance.
- At least 7 years of experience with end-to-end troubleshooting of SAP solutions.
- At least 7 years of experience with contract renewal and deal support.
- At least 7 years of experience with S/4HANA and Business Technology fundamentals.
- At least 7 years of experience with architecture planning and roadmap assessment.
- SAP Certified – Positioning SAP Business Suite.
- SAP Certified – Positioning SAP Business Technology Platform as part of SAP Business Suite.
- Introducing SAP Business Data Cloud certification.
Responsibilities
- Lead a team of Engagement Delivery Managers for one or several market units within the Global Premium Engagement franchise model.
- Drive business development and ensure the financial success of Premium Engagements.
- Govern supply, demand, and forecasts for Premium Engagement front-office delivery roles.
- Develop and grow Premium Engagement competencies and govern Premium Engagement execution.
- Own financial forecasts and achievement of financial goals.
- Ensure Premium Engagement contract renewals and pursue Premium opportunities, including providing deal support.
- Maintain executive-level customer contacts and ensure effective engagement models.
- Represent SAP in customer meetings and events.
- Contribute ideas for improving current and future customer needs and facilitate preparation of regional and market-unit requirements.
- Contribute to global initiatives.
- Orchestrate delivery of contracted services for customers with Premium Engagement contracts, including MaxAttention, ActiveAttention, SAP Active Embedded, or Value Assurance.
- Establish and manage long-term engagement relationships between customers and SAP.
- Manage engagements across the full solution lifecycle: discovery and innovation, design and build, and operations.
- Deliver relevant Premium Engagement services to support successful adoption of SAP solutions and proactively prevent or resolve critical situations.
- Coordinate holistic support across all SAP solutions used by the customer, whether on-premises or cloud.
- Execute comprehensive service plans with a focus on innovation.
- Travel up to 50% domestically and internationally to SAP offices and customer sites for business meetings.
Benefits
- SAP indicates that it offers benefits and refers applicants to its North America Benefits information; specific benefits are not listed in the posting.
- The posting describes a culture focused on inclusion, health and well-being, and flexible working models.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
