Services Engagement Senior Manager (Multiple Positions Available)
About The Position
SAP America, Inc. seeks a Services Engagement Senior Manager to lead a team of Engagement Delivery Managers for one or several market units within the Global Premium Engagement franchise model. The role oversees enterprise-wide adoption, consumption, and operation of SAP-centric solutions and leads the development, governance, and delivery of Premium Engagement services. The position manages long-term engagement relationships between SAP and customers with Premium Engagement contracts, orchestrating contracted services across the solution lifecycle—from discovery and innovation through design, build, and operations. It provides holistic coordination across the customer’s SAP solutions, whether on-premises or cloud, and executes a comprehensive service plan focused on innovation, successful adoption, and proactively preventing or resolving critical situations. The role is based in Bellevue, Washington, under a hybrid work model, and requires up to 50% domestic and international travel to SAP offices and customer sites. The annual base salary range is $260,256–$289,590, with a targeted combined compensation range of $260,256–$413,700. The actual offer depends on factors including education, skills, experience, role scope, and location. Variable incentive payouts depend on company and individual performance.
Requirements
- Bachelor’s degree or foreign equivalent in Computer Science, Engineering, or a related field, plus 10 years of progressive post-baccalaureate experience in the job offered or a related occupation; alternatively, a master’s degree or foreign equivalent in one of these fields, plus 8 years of experience.
- Seven years of experience in technical or software project management.
- Seven years of experience in escalation management for critical situations.
- Seven years of experience managing financial or commercial accountability, including forecasting accuracy, profit margin, run-rate, and revenue attainment.
- Seven years of experience in engagement delivery, including setup and governance.
- Seven years of experience leading multicultural, geographically distributed teams or managing performance.
- Seven years of experience with end-to-end troubleshooting of SAP solutions.
- Seven years of experience with contract renewal and deal support.
- Seven years of experience with S/4HANA and Business Technology fundamentals.
- Seven years of experience with architecture planning and roadmap assessment.
- SAP Certified – Positioning SAP Business Suite.
- SAP Certified – Positioning SAP Business Technology Platform as part of SAP Business Suite.
- Introducing SAP Business Data Cloud certification.
- Ability to travel up to 50% domestically and internationally to SAP offices and customer sites.
Responsibilities
- Lead a team of Engagement Delivery Managers for one or several market units within the Global Premium Engagement franchise model.
- Drive business development, ensure financial success, and act as an ambassador for Premium Engagement.
- Govern supply, demand, and forecasting for Premium Engagement front-office delivery roles.
- Develop and grow Premium Engagement competencies and govern Premium Engagement execution.
- Own the financial forecast and achievement of financial goals.
- Ensure Premium Engagement contract renewals for accounts and pursue Premium opportunities.
- Provide deal support for Premium Engagement opportunities.
- Maintain executive-level customer contacts and ensure effective engagement models.
- Represent SAP at customer meetings and events.
- Contribute improvement ideas to address current and future customer needs.
- Facilitate preparation of regional and market-unit requirements and contribute to global initiatives.
- Orchestrate delivery of contracted services for customers with Premium Engagement contracts, such as MaxAttention, ActiveAttention, SAP Active Embedded, or Value Assurance.
- Establish and manage long-term engagement relationships between customers and SAP.
- Manage engagements across the full solution lifecycle, including discovery and innovation, design and build, and operations.
- Coordinate delivery of relevant Premium Engagement services to foster successful SAP solution adoption and proactively prevent or resolve critical situations.
- Coordinate holistic support across all SAP solutions used by customers, whether on-premises or cloud.
- Execute a comprehensive service plan focused on innovation.
Benefits
- Employee referral program eligibility, subject to applicable eligibility criteria.
- Flexible working models.
- Health and well-being support.
- Benefits referenced in the SAP North America Benefits summary.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
