Services Engagement Manager

Semperis•Toronto, ON

9d•Hybrid

About The Position

At Semperis, the mission is to be a Force for Good, starting with being a great place to work. The company believes that when people feel valued, supported, and empowered, they do their best work, focusing on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America’s Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee. The Services Engagement Manager will assist with managing all aspects of Professional Services engagements, including engagement logistics, assumptions, and pre-requisites for both the client and Semperis consultants to define a clear understanding of project goals, objectives, and scope to ensure delivery.

Requirements

5-10 years experience in managing cyber security delivery engagements.
Excellent English communication skills (written and verbal).
Demonstrated ability to lead customer conversations aligning to Statements of Work (SOW) and Service Level Agreements (SLA).
Understanding on task/project management structures along with building and tracking work breakdown structures.
Ability to work remotely on worldwide projects

Nice To Haves

Other languages are a plus.
Experience with PSA tools, particularly Certinia/FinancialForce
Prior experience at a Cyber Security software or consultancy is highly desired.
Certifications in Microsoft and Identity solutions are highly desired.

Responsibilities

Risk Management – Identify, assess and mitigate project risks & developing contingency plans
Budget – Baseline and monitor financial heal of projects with developing estimates for hours and any costs associated with the engagements and match to initial budget amounts Engage with Finance team to ensure revenue recognition forecasting and revenue recognition are accurate
Task Assignment – Assign Project tasks and responsibilities to the team members ensuring clear understanding on expectations
Project Planning & Progress Monitoring - Regularly review project progress, identify potential issues, and develop corrective actions to ensure timely and within-budget delivery.
Quality Assurance - Ensure projects meet quality standards and that all tasks and deliverables have been completed.
Communication – Engage with clients, team members, and other stakeholders to ensure project goals are aligned with business objectives and expectations are managed.
PSA Management – Build and manage projects using Semperis PSA toolset as well as assisting in improved workflows, financial forecasting and reporting methods within these tools.