Professional Services Engagement Manager

Stripe

13h

About The Position

Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments, grow revenue, and accelerate new business opportunities. The company's mission is to increase the GDP of the internet. The professional services team combines payments and financial expertise with experience integrating Stripe technology in thousands of projects, helping customers create marketplaces, launch subscription businesses, and expand globally. This team provides critical implementation and post-launch services to help Stripe users maximize long-term value, quickly and confidently. As an Engagement Manager at Stripe, you will lead complex and multi-faceted project teams that accelerate implementations and drive meaningful growth and innovation on the Stripe platform. You will guide enterprises to become long-term Stripe users and advocates of their products and solutions. Stripe Professional Services aims to provide a rapid path to success and ongoing value for users, enabling them and partners to integrate Stripe’s solutions rapidly while delivering immediate impact and measurable value.

Requirements

8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field
Ability to understand complex business requirements and craft tailored solutions
Ability to quickly learn and explain technical concepts to Stripe’s largest users in a way which they will understand. Some may be deeply technical, others may be more business focussed, so you’ll need to talk to users in a language they can understand
Proven program management skills and experience
Strong critical thinking skills, including the ability to identify suboptimal processes and drive more efficient ways of working
Ability to recognize repeated user-facing issues and build scalable solutions
Superior verbal and written communication skills
Ability to operate independently in a highly ambiguous and fast-paced environment
Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side to drive towards an agreed outcome
Experience in working with or in complex enterprise organizational and decision making structures
An ability to work collaboratively with and influence Stripe’s product and engineering teams to advocate for our users and continuously shape the forward roadmap of Stripe’s applications

Nice To Haves

Prior experience at a growth stage Internet/Enterprise Software company
Industry certifications to ensure project success. Typical certifications include: Certified ScrumMaster, PMP or PRINCE2 Certification
Prior experience in the payments industry
A familiarity with the integration and testing of APIs

Responsibilities

Drive innovation and adoption of deployment practices, provide product adoption insights and help users achieve the maximum value from their Stripe investment.
Proactively manage the integration of Stripe’s products into the user’s application/technical architecture, test and change management strategies and transformation timelines.
Deliver program management expertise based on experience, continuous learning, and in-depth knowledge of Stripe’s products and implementation best practices.
Focus on the continuous improvement and enablement of the Stripe Implementation Methodology and it’s associate tools, templates and processes
Provide well-established program governance to manage requirements in line with the agreed scope and business objectives.
Provide proactive risk assessment, prevention and mitigation plans and the efficient identification, tracking, and resolution of issues and decisions using established tools and templates with internal and user stakeholders.
Proactively drive interlock between the user and Stripe’s Product and Engineering teams to ensure alignment with Stripe’s roadmap.
Ensure a smooth transition of the implemented Stripe capabilities into operation for the user, including knowledge transfer and the handover to Stripe Support.
Actively participate in a global community of practitioners to continually evolve and improve the way in which Stripe leads and supports our Users through high impact and complex implementations of Stripe’s payment infrastructure

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