Services Engagement Manager

Notion•New York, NY

3d•$220,000 - $250,000•Onsite

About The Position

Notion is hiring a Services Engagement Manager for AMER to help customers unlock the full value of Notion across onboarding, implementation, workflow transformation, and long-term adoption. The Services team helps organizations redesign how work gets done by embedding Notion as the connective operating layer across knowledge, workflows, systems, and AI. We partner with customers in a forward deployed, outcomes driven model to identify the highest value opportunities, design and deploy tailored solutions and deliver measurable business impact at scale. This is a highly cross-functional role spanning both pre-sales and post-sales responsibilities. You will partner closely with Account Executives, Solutions Consulting, FDE, Product, Engineering, and Partners to shape and deliver high impact Services engagements and workflow transformation initiatives. You will lead discovery, scoping, positioning, and delivery for Services opportunities. You will help customers define their Notion operating system and redesign workflows across workspace architecture, integrations, Notion AI, Custom Agents, Workers, governance, and change management. You will also identify high value, repeatable customer problems where tailored solutions can drive impact at scale, partnering with Product and Engineering to surface learnings, close gaps, and help productize successful patterns back into the core product and Services offerings. The ideal candidate is equally comfortable operating with senior executives, leading complex implementations, navigating ambiguity, and building repeatable Services motions as the function scales.

Requirements

9+ years of experience in Services, Consulting, Solutions Architecture or Engineering, Program Management, or a related customer facing role
Experience leading large, complex enterprise engagements from pre sales through delivery
Strong experience with discovery, solution design, scoping, Services proposal & SOW creation, commercial negotiations, and executive stakeholder management
Proven ability to manage multiple work streams and navigate ambiguity in fast-moving environments
Experience designing and delivering business process and operating model transformations, with a track record of leading AI enabled workflow transformation by identifying high impact use cases, designing human in the loop processes and driving adoption
Experience with AI-powered workflows, integrations, APIs, automation is strongly preferred
Ability to communicate effectively with both technical and non technical audiences, from system administrators to C level executives
Excellent written communication and presentation skills, including the ability to build executive ready proposals
Highly organized, detail-oriented, and comfortable balancing strategic thinking with operational execution
Experience working in high growth environments and building new processes, methodologies, or programs from the ground up

Nice To Haves

Familiarity with Notion is a plus

Responsibilities

Lead discovery, solution design, scoping, estimation, packaging, and commercial positioning for Services engagements, including paid and forward deployed opportunities
Develop customer proposals, implementation plans, assumptions, timelines, staffing models, and resource plans
Partner with Account Executives, Solutions Consultants, and Forward Deployed Engineers to shape Services strategy for strategic and Enterprise opportunities
Lead large implementations from kickoff through launch, adoption, and optimization; serve as the primary point of contact for executive and day to day stakeholders
Coordinate across Sales, Customer Success, Product, Engineering, Support, and Partners to drive outcomes and unblock dependencies
Identify risks, dependencies, resource needs, and change management requirements early and proactively manage mitigation plans
Define and track success metrics across Customers (e.g., workflow adoption, AI usage, workflow effectiveness, and measurable business impact) and our business
Identify high-value, repeatable customer problems where Services solutions can drive impact at scale. Partner with Product and Engineering to surface learnings, close gaps, and productize successful patterns into the core product and repeatable Services offerings
Contribute to building the Services function through repeatable methodologies, packaged offerings, run-books, templates, and delivery best practices; mentor teammates as the org scales
Travel as needed for customer workshops, executive meetings, and strategic onsite engagements