Engagement Manager, Managed Services (Networking)
About The Position
As an Engagement Manager, you will play a paramount part in landing and delivering key technical and selling insights into the field of Managed Services. Specific responsibilities include: Exceptional understanding of large-scale Managed Services deployments; including Structured Cabling, LAN/WLAN, Unified Communications, site refreshes, and new site buildouts. Proven track record of building technical and business relationships with senior executives and growing wallet share in large or highly strategic accounts. Experience driving scoping discussions for maximum customer impact and understanding. Experience in removing sales and technology blockers in a matrix organization. You must have a deep understanding of the deployment process from both a technical and business perspective. Vast understanding of the WWT Services Portfolio and the ability to work across multiple services divisions at WWT to properly develop a Services Solution Quote. In developing a service quote, an Engagement Manager must be prepared to fully explain or present our pricing in a formal setting while highlighting the different value adds of WWT. You will be working with WWT Account Managers, Consulting Systems Engineer, Solutions Architects, and specialized teams as required. You should: Understand and be able to estimate time, materials and travel required to support scaled deployments for wired and wireless solutions. These solutions may include route/switch, wireless, software-defined, unified communications, end-user compute, or any combination Understand the underlying components that are prerequisites to supporting the customer’s business objectives and be able to estimate time, travel and materials to remediate the network to support the collaboration components and systems. Be able to estimate/confirm one-time or recurring costs of collaboration/ managed services and to consolidate those costs into customer proposals and presentations.
Requirements
- The ideal candidate will have a minimum of 10 years of experience in sales/technical-sales to enterprise level customers
- Success in managing technical resources in complex selling processes (where necessary, managing various customers’ stakeholders (Primary: Technical Decision Makers, Secondary: Business Decision Makers) relationships to get consensus on solution / projects
- Managing, designing, implementing and/or supporting large multi-site deployments
- Experience in driving successful customer engagements.
- Deep working knowledge of Enterprise deployment planning and migration scenarios
- Strong Presentation Skills
- Deep knowledge of budgeting and P&L mechanics
- Experience in reviewing and writing contracts and legal process
- Excellent writing skills with the ability to clearly document scope objectives, deliverables, and milestones of a services engagement
Nice To Haves
- A successful Engagement Manager will be instrumental in building and closing deals. Relationship building is crucial to this role. WWT sells based on Value not price. Building a strong and healthy relationship is key to successfully selling our value in the marketplace
- This person must be able to quickly show expertise and build trust with the WWT Account Team, as well as the Customer
- This person must be comfortable with representing WWT at the highest of levels within Fortune 500 companies
- This person must be able to lead internal status updates
- This person must be able to represent the opportunity to an internal review board and explain the proposal
Responsibilities
- Working with sales to qualify services opportunities
- Developing services configuration tools
- Working directly with WWT Deployment staff to validate task hours
- Presenting Services Proposals and evangelizing our services value add
- Power Point Creation
- Maintain Services knowledge and abilities through labs and project deployments
- Staying current with New Services Offerings
- Work with Marketing to develop and maintain Sales Collateral
Benefits
- Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
- Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
