SERVICENOW TECHNOLOGY LEAD
SunSoft Online•Phoenix, AZ
•$0 - $50•Remote
About The Position
SunSoft Online is seeking a ServiceNow Technology Lead to serve as the primary technical owner of the AtoZ Portal ServiceNow implementation. AtoZ Arizona is a state-led initiative creating a centralized portal connecting Arizona citizens to state services.
Requirements
- 5+ years ServiceNow experience as developer, architect, or technical lead - must be on resume
- Ability to translate business requirements into technical execution plans - must be on resume
- ServiceNow architecture, configuration, workflows, scripting, and platform best practices
- Experience overseeing vendor development teams
- Strong communication skills - ability to explain technical topics to non-technical stakeholders
- Local Phoenix AZ only - current city and state must be on resume or will be rejected
- Available for in-person interview within 1 week of May 29
- Must start within 2 weeks of offer
- Must be eligible to convert to FTE - contract to hire
- No visa sponsorship - US Citizen or Green Card only
- Background check AND drug screening required (HireRight)
- Resume, R2R, Cover Letter, and Meets Work Location confirmation required
Nice To Haves
- ServiceNow Public Sector Digital Services (PSDS) experience
- ServiceNow Notifications, Catalog Items, Flow Designer, Integration Hub
- SSO, OIDC, SAML, REST API, JSON knowledge
- Agile/iterative development experience
- Government or public sector experience
Responsibilities
- Serve as primary technical owner of AtoZ ServiceNow implementation
- Oversee and manage ServiceNow technical backlog in Jira
- Review and validate solution architecture, workflows, and technical decisions from vendor teams
- Provide hands-on configuration and development support as needed
- Act as main technical point of contact between AtoZ and vendor development teams
- Support agency onboarding with ServiceNow expertise including notifications, workflows, catalog, and routing
- Collaborate with Identity Platform teams on authentication and SSO
- Lead platform upgrades, modernization efforts, and release cycles
- Prepare technical stories, acceptance criteria, and testing requirements
- Maintain technical documentation, diagrams, and workflow maps
- Participate in agile ceremonies including Sprint Planning, Standups, Reviews, and Retrospectives
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
