Lead ServiceNow Architect (Remote)

ICF•Reston, VA

2d•Remote

About The Position

ICF’s Digital Modernization and Experience (DMX) Division is seeking an experienced ServiceNow Platform Architect to lead the design, governance, and strategic evolution of the ServiceNow platform across the enterprise. This role requires deep technical expertise in ServiceNow architecture, integration strategies, platform governance, and enterprise IT service management practices. The architect will partner with business stakeholders, product owners, developers, and infrastructure teams to deliver scalable, secure, and high-performing ServiceNow solutions aligned with organizational objectives. While the position is primarily remote within the continental US, local candidates may be expected to work at the client site in Rockville, MD, 1-2 days per week.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline
8+ years of experience implementing ServiceNow solutions
5+ years of experience architecting ServiceNow solutions
ServiceNow Certified Technical Architect
ServiceNow Certified System Administrator
Must be a United States (U.S.) Citizen or Green card
Work MUST BE PERFORMED in the United States (U.S.)
Candidate must be able to obtain and maintain a Public Trust with the government
Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.

Nice To Haves

ServiceNow Certified Application Developer
Vast experience across numerous parts of the ServiceNow platform and comfort with commonly integrated third-party technologies
Excellence in scripting languages (JavaScript, GlideScript, Angular.js) and other relevant languages
Experience in designing and leading complex solutions and integrations
Strong understanding of system architecture and design principles.
Excellent written and oral communications skills to deliver technical solutions simply and succinctly
Exceptional problem-solving and critical-thinking abilities
Excellent communication, presentation, and stakeholder management skills
In-depth understanding of ServiceNow best practices and industry trends
Excellent Conflict resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery

Responsibilities

Define and maintain the overall ServiceNow platform architecture and roadmap.
Lead architecture design for ServiceNow modules including HRSD, CSM, and custom applications.
Establish platform governance, development standards, and best practices.
Evaluate new ServiceNow capabilities and recommend adoption strategies.
Provide technical leadership for platform upgrades, integrations, and enterprise implementations.
Collaborate with enterprise architects and business leaders to align ServiceNow capabilities with business strategy.
Collaborate with clients and internal stakeholders, developers, and business analysts to gather requirements, understand business processes, and design robust and scalable ServiceNow solutions.
Create detailed technical designs that align with the clients' short- and long-term needs and leverage the capabilities of the ServiceNow platform and integrations with third-party technologies effectively.
Act as a trusted advisor to clients and project teams, providing expert guidance on ServiceNow capabilities, customization options, and best practices.
Identify potential challenges and propose innovative solutions to address them.
Work closely with project managers, developers, and other teams to support the implementation of ServiceNow solutions.
Provide technical oversight and ensure that the design is accurately translated into a functional solution.
Ensure deliveries adhere to ServiceNow established best practices and processes.
Design scalable integrations with third-party systems using REST, SOAP, MID Server, Integration Hub, and APIs.
Ensure data consistency and integrity across different platforms.
Conduct performance analysis and optimizations to enhance the overall efficiency and responsiveness of ServiceNow and integrated solutions.
Identify and address bottlenecks to improve system performance.
Design quality assurance plans and ensure that the technical deliverables meet quality standards and adhere to best practices.
Work closely with project managers to keep projects within scope and timeline.
Communicate regularly with management and clients on the status of projects.
Design the security plan and ensure that all ServiceNow and integrated solutions adhere to security best practices and compliance requirements.
Collaborate with security teams to implement robust security measures and maintain a secure environment.
Ensure adherence to ITIL, security, compliance, and data governance standards.
Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines.
Contribute to the knowledge base and share best practices within the team and the client.
Lead the sharing of knowledge across our customers, including white papers, demonstrations, and lunch and learns.
Stay updated on the latest advancements in ServiceNow and integrated technologies, tools, and industry trends.
Continuously enhance your expertise to provide cutting-edge solutions and innovative approaches.
Mentor developers, administrators, and technical consultants on ServiceNow architecture and development standards.
Build and maintain strong relationships with clients through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations.