ServiceNow Architect

Nordic Healthcare Group (NHG)

8d • Remote

About The Position

The Role A ServiceNow Architect is responsible for providing high-level design and specifications for ServiceNow implementations. They lead development and implementation of ServiceNow applications in the area of ITSM, CSM, SPM, ITOM and other areas. They should have knowledge and experience of defining application and data architecture roadmaps for significant business / functional scopes. They oversee projects from an architecture design perspective through implementation. They provide leadership and advocacy, as well as providing hands-on support as needed and assisting in troubleshooting/problem-solving. They can help establish an enterprise-wide technical architecture and implementation strategy setting the foundation for lasting success. Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Requirements

• Deep knowledge of ServiceNow architecture and stack development objects (CMDB, Workflows, Scripting, ACLs, etc.
• Familiarity with modules like CSM, HCLS, ITSM, ITOM, ITAM, and App Engine
• Familiarity with Service Bridge architecture
• Familiarity with Domain Separation architecture
• Understanding of JavaScript (Server-side and Client-side in ServiceNow)
• Glide API, Business Rule, Script Includes, UI Action, Client Scripts
• Integration skills (REST, SOAP, MID Server, Integration HUB)
• Generally, it requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
• 7+ Year of Experience in the ServiceNow platform
• Certified System Administrator (CSA) required

Nice To Haves

• Certified Application Developer (CAD) preferred
• Certified Technical Architect (CTA) certification preferred
• Certified Master Architect (CMA) preferred
• Leveraging generative AI to build and refine models is preferred
• Healthcare knowledge or knowledge of the ServiceNow HCLS and HCO products preferred

Responsibilities

• Client & Stakeholder Engagement
• Lead / Participate in Client Workshops to gather business & technical requirements / user stories
• Consult customers and team members on industry and ServiceNow best practices
• Deliver on Scoped Application Development and integrations
• Configure / Build Application UI and Workflows
• Requirements & Analysis
• Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards
• Adhere to ServiceNow development standards
• Delivery & Implementation Support
• Development of required integrations components (SSO, LDAP, REST/SOAP Web Services)
• Service Catalog structuring and Portal Development (Widget configurations)
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Follow SDLC best practices including those around proper testing and code documentation
• Follow the organization’s change management policy for all configuration changes, including vendor made changes
• Quality, Adoption & Documentation
• Ensure solution designs support usability, scalability, and long‑term maintainability.
• Develop and contribute to client‑facing documentation including process documentation, training materials, and release notes.
• Document solution and integration models as relevant for project and client teams to consume.
• Leverage NOW Create documentation to drive alignment with ServiceNow standards and best practices.
• Internal Contribution
• Contribute to the evolution of Nordic ServiceNow delivery standards, templates, and accelerators.
• Share knowledge and best practices within the ServiceNow communities of practice.
• Support practice leadership with estimation inputs, solution scoping, and pre‑sales discovery when needed.

Benefits

• Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior