Senior ServiceNow Technology Consultant

Ignyte Group•Washington, DC

About The Position

Business has changed - and so should consulting. We are strategists, technologists, engineers, and designers who bridge the gap between consulting, design, and marketing to create powerful digital experiences for our customer's brands and users. Ignyte Group earned awards in 2026 from Forbes Magazine, Vault.com, and CIO Bulletin as one of America's top management consulting firms and received ServiceNow's 2026 Americas Partner Award for US State & Local Government. Are you a hands-on ServiceNow expert who thrives on solving complex business challenges? Ignyte is looking for a Senior ServiceNow Technology Consultant who is passionate about creating innovative solutions across various industries that address critical business problems using the latest digital technologies. You’ll be challenged daily as you will play a key role in leading multiple project types to successful completion. Your everyday tasks can range from working with clients to plan and implement their technology solutions, to generate operational reports or KPI analysis, and to work with designers to create user interfaces. As a Senior ServiceNow Technology Consultant, we give you the opportunity to create your own career path based on your interests, the skills you already possess as well as the skills you’d like to have. From day one, you will work with our firm's leadership to formulate your job description and career goals.

Requirements

2-4 years of hands-on ServiceNow experience, delivering business-facing solutions.
Strong focus in Customer Workflows (CSM/PSDS) or App Engine (preferred).
Experience configuring and deploying Playbooks (preferred).
ServiceNow Developer Certifications including, Certified System Administrator (CSA), Customer Service Management (CSM), Public Sector Digital Services Suite (PSDS), Certified Application Developer (CAD), and/or Now Assist for CSM Pro Plus Suite.
At least one mainline certifications such as Strategic Portfolio Management (SPM), Field Service Management (FSM), IT Service Management (ITSM), Enterprise Asset Management (EAM).
Experience in leading development and management of work plans to address client requests and tasks, including translating clients' requirements into technical solutions with limited supervision.
Experience in full development lifecycle of ServiceNow solution, from design to implementation.
Experience leading small to medium teams by example to achieve project goals and complete major deliverables.
Excellent interpersonal skills to communicate with colleagues and executives alike.
Excellent problem-solving skills and ability to think strategically.
Ability to set, manage, and meet multiple expectations and deadlines.
Hard working, self-motivated individuals who are comfortable handling ambiguity and able to successfully complete tasks within deadlines with limited supervision.
Creative “big picture” thinking while maintaining a keen attention to detail.

Nice To Haves

Previous "Big 4" consulting experience is a plus.
DC area candidates preferred.
If outside of DC, preference to candidates in Pacific Time, especially Sacramento, CA.

Responsibilities

Lead the configuration and implementation of ServiceNow solutions, with a focus on Customer Workflows (CSM/PSDS) or App Engine.
Work closely with clients to understand their business needs, design, and delivery scalable ServiceNow solutions that drive efficiency and automation.
Develop and configure Playbooks to streamline and optimize workflows.
Provide technical guidance and hands-on execution to ensure successful project delivery.
Stay ahead of the curve with the latest ServiceNow capabilities and best practices.
Collaborate with cross-functional teams in a dynamic, fast-paced environment.
Generate operational reports or KPI analysis.
Work with designers to create user interfaces.
Assist in proposal writing for business development opportunities as requested.