ServiceNow Governance Lead

Verdantas•Remote-FL, FL

1d•Hybrid

About The Position

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future. Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world. Ready to shape the future of resilient communities?

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field.
5+ years of experience with ServiceNow administration and development.
Proven track record in ITSM/ITOM implementations and platform governance.
Strong understanding of ServiceNow architecture, APIs, and integrations.
Knowledge of ITIL processes and frameworks.
Excellent communication and stakeholder management skills.
Strategic thinking and problem-solving abilities.

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist (CIS)
ITIL Foundation Certification

Responsibilities

Define and maintain the ServiceNow roadmap aligned with organizational goals.
Establish governance frameworks, standards, and best practices for platform usage.
Ensure compliance with licensing, security, and regulatory requirements.
Oversee platform architecture and integration with other enterprise systems.
Evaluate new ServiceNow modules and features for adoption.
Ensure scalability and performance optimization.
Act as the primary liaison between IT, business units, and ServiceNow developers.
Gather requirements and prioritize enhancements based on business needs.
Communicate platform updates and changes to stakeholders.
Monitor platform health, performance, and capacity.
Manage upgrades, patches, and releases in coordination with technical teams.
Ensure proper incident, problem, and change management processes for the platform.
Provide guidance to ServiceNow administrators, developers, and process owners.
Oversee vendor relationships and manage third-party support contracts.