ServiceNow Practice Lead

Unit4

15h•Remote

About The Position

We are seeking a ServiceNow Practice Lead to serve as the architect and leader of our ServiceNow platform. In this role, you will be responsible for the strategic development, implementation, and management of the ServiceNow platform across the organization. You will lead a team dedicated to optimizing ServiceNow to support business processes, working closely with various stakeholders to ensure the platform meets current and future needs.

Requirements

Proven experience with ServiceNow as an architect or team leader.
Strong expertise in ServiceNow ITSM, CSM and HRSD platform development, configuration, and administration.
Strong understanding of ITIL best practices and ITSM and HR processes.
Leadership skills with experience managing technical teams.
Excellent communication and collaboration skills.
Good English level.

Nice To Haves

Knowledge of ServiceNow NowAssist AI (advantage)
ServiceNow certification (Administrator, Developer, or Implementation Specialist) is highly desirable.

Responsibilities

Serve as the lead architect for the ServiceNow platform, overseeing its configuration, implementation, and maintenance.
Lead a team responsible for the development and enhancement of the ServiceNow platform to meet business objectives.
Collaborate with stakeholders to identify business needs and ensure alignment with ServiceNow capabilities.
Develop and implement best practices for ServiceNow governance, security, and optimization.
Ensure seamless integration of ServiceNow with other enterprise applications and systems.
Oversee the administration and daily operations of the ServiceNow platform, ensuring its reliability, security, and performance.
Oversee license management, ensuring the organization remains compliant with ServiceNow licensing agreements.
Manage relationships with ServiceNow and third-party vendors, ensuring optimal service delivery and platform support.