ServiceNow Delivery Lead Senior Manager

Accenture•Columbus, OH

2d•$122,700 - $302,400•Hybrid

About The Position

A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others. Choose Accenture and make delivering innovative work part of your extraordinary career! The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. Accenture’s ServiceNow practice can help any organization determine how to best respond to changing business needs and coordinate services across the enterprise for greater speed, agility and efficiency, all delivered at scale. Learn more about ServiceNow at Accenture Here. You Are: A ServiceNow Delivery Lead Senior Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. • You’re willing to roll up your sleeves to develop in the ServiceNow platform for our clients. • You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. • You are someone that is process oriented and prefers order over chaos. • You are comfortable asking for help from peers and Subject Matter Experts • Strong background working with Enterprise Software companies and/or Consulting companies.

Requirements

Minimum of 10+ years of experience delivering enterprise technology or digital transformation programs, preferably within a consulting or professional services environment.
Minimum of 6 years of hands‑on experience delivering and governing ServiceNow implementations, including complex, multi‑workstream or enterprise‑scale programs.
Minimum of 4 years of experience providing client-facing delivery leadership, including direct engagement with senior stakeholders and executive sponsors.
ServiceNow System Administrator certification or minimum 5 years of demonstrated, in‑depth ServiceNow platform experience.
Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience).

Nice To Haves

PMP, CSM, or equivalent project/program leadership certification.
ITIL V3 or V4 Foundations Certification.
Formal project or program management experience; certification (e.g., PMP, CSM) preferred.
Experience with SaaS delivery models and cloud-based enterprise architectures.
Prior experience supporting sales pursuits, account growth, or deal shaping.
Advanced ServiceNow certifications or exposure to multiple practice areas (e.g., ITSM, CSM, SPM, ITAM, CMDB, AI/Automation).
Proven ability to lead leaders and foster a high-performing, collaborative delivery organization.
Strong analytical, problem-solving, and decision-making abilities in complex and ambiguous environments.
Executive-level presence with the ability to influence outcomes across delivery, sales, and client leadership.
Customer-centric mindset with a focus on business outcomes and long-term value creation.
Comfortable operating at both strategic and hands-on levels as needed to ensure success.

Responsibilities

Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
Manage all aspects of project delivery and solution delivery.
Lead and manage the implementation project team.
Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
Strong background working with Enterprise Software companies and/or Consulting companies.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
As a member of the ServiceNow Business Group you will have access to our robust training and certification opportunities.