Senior ServiceNow Engineer

Leidos•Alexandria, VA

23h•Onsite

About The Position

This Department of War enterprise data and analytics program delivers mission-critical capabilities that enable leaders across the Department to make faster, better-informed decisions using trusted data at scale. Leidos Digital Modernization sector is seeking an experienced Senior ServiceNow Engineer to support the delivery, enhancement, and adoption of enterprise data and analytics products used across multiple DoD organizations. In this role, you will work alongside government partners, engineers, and other industry teammates to translate operational and strategic requirements into scalable, production-ready solutions. You will contribute directly to product planning, execution, and continuous improvement—helping ensure capabilities are delivered efficiently, aligned to mission priorities, and positioned for sustained success. This position offers the opportunity to work on a high-visibility, enterprise program at the intersection of data, analytics, and emerging AI technologies. Ideal candidates are motivated by mission impact, comfortable operating in complex stakeholder environments, and interested in building deep domain expertise while delivering capabilities with real-world national security outcomes.

Requirements

Active TS/SCI clearance.
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical discipline and 8–12 years of relevant experience OR Master’s degree in a related field and 6–10 years of relevant experience.
At least one of the following foundational qualification pathways consistent with DoD 8140 requirements: Current DoD 8570/8140 baseline certification appropriate for Intermediate System Administrator roles (e.g., Security+, GSEC, SSCP, or equivalent), Offerings listed in the DoD 8140 Training Repository, Demonstrated equivalent training and experience qualifying under DoD 8140 foundational qualification alternatives.
Minimum of 8 years of experience in ServiceNow engineering or a related field.
Experience configuring and administering ServiceNow platforms in enterprise environments.
Experience implementing ITSM processes including incident, problem, change, and service request management.
Experience developing workflows, scripts, and integrations within ServiceNow.
Experience supporting system administration, configuration management, and platform operations.
Strong experience with ITSM modules including Incident, Problem, Change, Service Catalog, and experience developing custom workflows, scripts (Business Rules, Script Includes, Client Scripts), and platform integrations (REST/SOAP
Experience with implementing platform customizations, access controls, and user interface enhancements.
Experience with designing, developing, and configuring solutions within the ServiceNow platform.
Experience implementing role-based access controls (RBAC) and platform security configurations.
Experience with building and maintaining workflows, service catalogs, forms, integrations, and automation scripts.
Experience working with Agile or SAFe environments.

Nice To Haves

ServiceNow certifications (e.g., Certified System Administrator, Application Developer).
Experience supporting ServiceNow across multi-enclave DoD environments.
Experience integrating ServiceNow with cloud platforms (AWS, Azure, or GCP).
Experience implementing automation and AI-driven service desk capabilities.
Experience with cloud environments such as AWS GovCloud, SC2S AWS Secret Region Cloud, and C2S AWS Cloud.
Experience supporting large-scale enterprise data, analytics, or AI platforms.
Experience with user support desk operations across multiple security enclaves (IL2/IL5, IL6, JWICS).
Experience with automation tools such as AI chatbots and RPA support.
Experience with monitoring, tracking, and reporting SLA performance measures and KPPs and experience developing SLA dashboards and performance reporting for DoD programs.
Familiarity with ITIL frameworks and service management best practices.

Responsibilities

Configure, customize, and maintain ServiceNow platform modules including ITSM, Service Catalog, Incident, Problem, and Change Management.
Design and implement ServiceNow workflows, forms, and automation to support user support and service delivery operations.
Support development and maintenance of the WDP Service Catalog and Service Request processes within ServiceNow.
Integrate ServiceNow with DevSecOps pipelines, identity management systems, and enterprise tools.
Perform system administration tasks including upgrades, patching, configuration management, and performance tuning.
Develop and maintain scripts and integrations using ServiceNow APIs and scripting tools.
Support ticketing operations, including routing, tracking, escalation, and reporting of service desk requests.
Ensure compliance with cybersecurity requirements including RMF, STIGs, and access control policies.
Monitor system performance and troubleshoot issues impacting ServiceNow functionality.
Collaborate with service desk, customer success, DevOps, and engineering teams to align platform capabilities with operational needs.
Support development of dashboards, reports, and analytics for service desk and service catalog performance.
Maintain technical documentation, SOPs, and configuration standards.
Participate in SAFe ceremonies including PI Planning, backlog refinement, sprint reviews, and retrospectives.