ServiceNow Engineer

Soft Tech Consulting

23h•Remote

About The Position

We’re looking for a ServiceNow Engineer who’s ready to jump in, own their craft, and help transform how our customers deliver IT services. This is a hands-on, high-impact role where you’ll architect, build, and enhance ServiceNow solutions used across a mission‑driven organization. This role is short-term (7+ months), REMOTE ROLE (NCR/Washington, DC area ONLY) which requires US citizenship and Public Trust eligibility required. There is potential for the position to exceed 7+ months.

Requirements

7+ years of experience as a ServiceNow Developer.
Strong understanding of the ServiceNow security model, ACLs, and user/group administration.
Experience with API development, Service Portal, and Custom Applications in ServiceNow.
Proficiency in JavaScript, AngularJS, Java, HTML, CSS, MySQL/SQL.
Experience with ServiceNow integrations using REST/SOAP APIs.
Hands-on experience with custom application development and Scoped Applications.
Knowledge of ITIL frameworks and best practices.
Strong written and verbal communication skills.
Ability to work independently with minimal oversight.
US citizenship
Public Trust eligibility

Nice To Haves

ServiceNow Certified System Administrator certification

Responsibilities

Develop, configure, and customize ServiceNow applications, including workflows, business rules, UI actions, and client scripts.
Implement and manage modules such as ITSM, CSM, CMDB, Service Catalog, SPM/PPM, and FSM.
Create and maintain integrations using REST/SOAP APIs, MID servers, and custom scripts.
Work with product owners and stakeholders to gather and analyze requirements and translate them into ServiceNow solutions.
Design and configure portal views using AngularJS, Bootstrap, and ServiceNow widgets.
Support existing applications by troubleshooting issues, performing root cause analysis, and implementing fixes or enhancements.
Lead and participate in ServiceNow upgrade and migration projects.
Maintain security configurations, including ACLs, roles, and group management.
Provide documentation and training to end-users and technical teams.
Develop reports, dashboards, and analytics to track system performance and business processes.