Lead ServiceNow Engineer
About The Position
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a Lead ServiceNow Software Engineer who excels at architecting, driving, and governing a strategic ServiceNow platform for 6,000+ users. This role demands technical leadership, the ability to deliver complex initiatives on aggressive timelines, superior prioritization (evaluating business value, risk, and long-term impact), and exceptional collaboration and influence skills. You will serve as the top-tier technical escalation point, lead large ServiceNow project initiatives, provide mentorship and guidance to the team, lead cross-functional discussions, make final architecture and design decisions, drive platform-wide initiatives, and ensure solutions are scalable, secure, maintainable, and aligned with enterprise strategy.
Requirements
- Deep expertise in the ServiceNow platform, including advanced scripting, custom application development, modular frameworks, and performance optimization.
- Extensive experience architecting multi-system integrations (REST/SOAP, spokes), ideally including Okta, Workday, and SailPoint.
- Design enterprise-grade data models that align with frameworks like CMDB and CSDM.
- Offer technical and architectural guidance to the ServiceNow process and initiatives by influencing platform design and leading key projects to build scalable, secure solutions.
- Strong proficiency in JavaScript, HTML/CSS, Angular, React, Employee Center development (widgets and UI components), and modern UI/UX patterns.
- 7+ years of progressive ServiceNow development experience, including leading large-scale or platform-wide initiatives in an enterprise setting.
- Proven ability to suggest technical standards, lead code and architecture reviews, and mentor senior and junior engineers.
- Exhibits exceptional communication skills, confidently representing the team to senior stakeholders, explaining complex designs, and guide discussions.
- Achieved at minimum the ServiceNow Certified System Administrator (CSA) certification.
Nice To Haves
- Experience integrating complex workflows between ServiceNow and Slack.
- Hands-on experience with NowAssist for AI-driven automation and productivity.
- Additional certifications (CAD, Application Developer, etc.) strongly preferred.
Responsibilities
- Consult on the ServiceNow platform strategy, ensuring scalable, secure, and maintainable solutions for high priority initiatives
- Lead development of complex, platform-wide initiatives, driving execution from design through implementation
- Serve as the top-tier technical escalation point, resolving complex issues across the platform and integrated systems
- Encourage and help implement the use of development standards, architecture principles, and best practices to ensure high-quality, consistent solutions
- Design and oversee integrations with enterprise systems (e.g., identity, HR, and access platforms), while considering reliability, scalability, and performance
- Partner with cross-functional stakeholders to translate business needs into technical solutions
- Mentor and guide engineers, facilitating code and architecture reviews to elevate team capability
- Drive platform innovation and continuous improvement, including automation, AI capabilities, and enhanced user experience
Benefits
- competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry
- total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
