Lead Software Engineer, ServiceNow AI
About The Position
Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. The Lead Software Engineer, ServiceNow reports directly to the Engineering Manager. As a Lead Software Engineer, ServiceNow, you would be responsible for leading the design, development, and evolution of enterprise‑grade ServiceNow solutions with the deep expertise in Now Assist and Agentic AI implementation within the ServiceNow Platform. This role requires a hands‑on approach who combines deep platform expertise, AI‑driven automation, and integration architecture to deliver scalable, secure, and business‑aligned ServiceNow solutions. You will be a key technical authority driving the design, development, and deployment of AI-powered solutions across our enterprise ServiceNow environment. Responsibilities include working closely with the product management team to ensure we deliver the best user experiences.
Requirements
- Advanced ServiceNow scripting (JavaScript, Script Includes, Business Rules, Client Scripts)
- Flow Designer and advanced workflow orchestration
- Platform Security
- Now Assist
- ITSM and HRSD
- Next Experience
- AI Agent Studio & AI Control Tower
- Process Automation Designer
- Integration Hub and enterprise integrations
- 8+ years of overall IT experience
- 6+ years of hands‑on ServiceNow development and architecture experience
- Proven experience leading complex, enterprise‑scale ServiceNow implementations
- Strong understanding of service management, business workflows, and enterprise systems
- Excellent communication, leadership, and problem‑solving skills
Responsibilities
- Own the end‑to‑end ServiceNow architecture across Now Assist capabilities related to Platform, ITSM and HRSD.
- Design scalable, upgrade‑safe solutions aligned with ServiceNow best practices and enterprise standards.
- Lead technical design reviews and architecture governance
- Integrate ServiceNow with large language models and third-party AI services.
- Define and govern AI skill configurations, virtual agent flows.
- Ensure data security, role‑based access, and compliance
- Monitor AI feature performance, fine tune agentic workflows and drive adoption metrics across business units
- Architect Agentic AI workflows to enable autonomous or semi‑autonomous task execution
- Identify opportunities where AI meaningfully reduces manual effort and improves service outcomes
- Act as a trusted advisor to Business leaders, product owners & enterprise architect
- Influence roadmap planning, platform strategy, and prioritization decisions
- Promotes a supportive and collaborative teamwork environment across diverse groups
- Evaluates interdependencies; thinks critically / systemically when solving problems
Benefits
- robust health insurance plans, including Medical, Dental, and Vision coverage
- 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
- Paid Parental Leave
- Associate Assistance Plan
- Education Assistance Program
- up to $30,000 in Adoption Assistance
- up to three weeks of vacation annually
- generous Holiday, Sick Leave, and Personal Day policies
- New Hire Referral Bonus Program
- significant Home Purchase Discounts
- Everyone’s Included Day
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
