ServiceNow Software Engineering Tech Lead

Remitly•Surrey, BC

2d•$115,400 - $192,300

About The Position

This is a hands-on technical leadership role for a ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro). The role involves mentoring developers, designing enterprise-grade ServiceNow solutions, and driving platform innovation through automation and integrations. The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement. The team is evolving from a primarily implementation-focused model to a more strategic, product and engineering led function, progressing through a “crawl, walk, run” maturity journey focused on expanding feature adoption, enhancing integrations and automation, and driving operational efficiency and business value across the enterprise.

Requirements

Proven experience with the ServiceNow platform, including a strong understanding of its functionalities and best practices.
Demonstrated hands-on experience in ServiceNow development, such as building, customizing, and deploying solutions.
Proven experience leading or mentoring ServiceNow developers.
Demonstrated expertise in: JavaScript and Glide API Business Rules and Script Includes Flow Designer automation ServiceNow integrations (REST, IntegrationHub).
Proven development experience in ITAM and ITSM modules.
Experience designing and maintaining CMDB data models and reconciliation rules.
Strong understanding of CSDM.
Experience building custom applications (scoped/global).
Experience supporting enterprise-scale ServiceNow environments.

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Application Developer (CAD)
CIS-ITAM or CIS-SAM certification
Experience with Discovery and Service Mapping
Experience leading ServiceNow development teams or technical delivery
Experience contributing to architecture design and governance frameworks
Experience delivering ITAM transformations or large-scale platform initiatives

Responsibilities

Act as the technical lead and primary escalation point for ServiceNow developers.
Provide hands-on guidance in development, including: Business Rules Script Includes Client Scripts Flow Designer UI Actions Service Portal components Scoped Applications APIs.
Lead code reviews, enforce development standards, and ensure best practices are followed.
Mentor and coach developers, supporting their technical growth and capability development.
Manage technical delivery across sprints, ensuring alignment with priorities and capacity.
Design and develop solutions within ServiceNow across ITAM, ITSM, SPM, FedRAMP, NowAssist/AI.
Develop scoped and global applications aligned to enterprise standards.
Lead development of ITAM solutions across HAM Pro and SAM Pro, including lifecycle and compliance workflows.
Troubleshoot complex platform issues and support high-quality solution delivery.
Work closely with ServiceNow Architecture to design scalable and compliant solutions.
Contribute to and align with Architecture Decision Records (ADRs).
Translate architectural designs into actionable development patterns and standards.
Ensure solutions align with platform roadmap, data models, and governance frameworks.
Provide technical support and leadership for implementations.
Design and support ITSM and ITAM workflows: Asset lifecycle workflows (procure → deploy → retire) Normalization and reconciliation rules Asset-to-CI relationships.
Develop to support compliance, optimization, and governance initiatives.
Manage and support Threat Modelling and Technical Reviews.
Design and oversee integrations using REST APIs and IntegrationHub.
Ensure integrations with discovery tools, endpoint management platforms, procurement systems, and financial systems are scalable and maintainable.
Provide technical oversight for integration design and troubleshooting.
Drive adoption of Automated Test Framework (ATF) and automated testing practices.
Support platform upgrades, patching, and performance tuning.
Ensure code quality, version control, and deployment governance across environments.
Maintain technical documentation, standards, and reusable development patterns.
Translate business requirements into scalable technical solutions.
Partner with teams across the organization (ITAM, ITSM, Security, CCoE, Finance, Infrastructure, and Service Operations teams).
Act as the bridge between Development, Architecture, and Platform Leadership.