ServiceNow Automation Engineering Lead

CASE Management Consulting, LLC • Chantilly, VA

1d

About The Position

Join our team as a ServiceNow Automation Engineering Lead at CASE Management Consulting! This role requires an active TS/SCI clearance (with the ability to obtain a CI poly). This position is contingent upon contract award. CASE Management Consulting is seeking a qualified ServiceNow Automation Engineering Lead in support of an anticipated opportunity. This position will support the envisioning, integration, configuration, tuning, and sustainment of software solutions and operational processes supporting end-to-end (E2E) performance visibility across COMM-supported infrastructure environments. The ideal candidate will possess experience supporting ServiceNow automation, operational support systems, and enterprise infrastructure environments within commercial and/or government service provider settings.

Requirements

• Holds an active TS/SCI security clearance
• Bachelor’s degree in a related technical field, including Science, Technology, Engineering, or Mathematics (STEM)
• Minimum of three (3) years of recent relevant experience supporting commercial service provider and/or government service provider environments
• Experience supporting the design, development, integration, configuration, and operations & maintenance (O&M) of ServiceNow automation solutions
• Experience supporting operational support systems (OSS) and/or business support systems (BSS) environments
• Strong understanding of enterprise operational workflows, automation, and infrastructure visibility concepts

Nice To Haves

• Advanced degree and/or relevant technical certifications
• Experience supporting enterprise-scale ServiceNow environments
• Prior experience supporting government or mission-critical environments
• Experience leading engineering or technical implementation efforts

Responsibilities

• Support the design, integration, configuration, tuning, and sustainment of ServiceNow automation solutions
• Assist with operational and business support systems (OSS/BSS) initiatives aligned with enterprise infrastructure visibility requirements
• Develop and maintain ServiceNow automation workflows and platform integrations
• Support end-to-end operational performance monitoring and reporting capabilities
• Collaborate with engineering and operational teams to improve platform performance and operational efficiency
• Support operations and maintenance (O&M) activities for ServiceNow-related solutions and supporting infrastructure
• Contribute to process improvement and automation modernization efforts across enterprise environments

What This Job Offers

• Job Type: Full-time
• Career Level: Senior