ServiceNow Solutions SME/Automation Solutions

General Dynamics Information Technology • Falls Church, VA

2d • Hybrid

About The Position

We are seeking an innovative ServiceNow Solution Architect to join our corporate Alliance team. You will be in a Pre-Sales role to identify opportunities to innovate and develop cutting-edge service management solutions across ITSM, CSM, PSDS, HR, Healthcare Service Management platforms, GENAI/Now Assist capabilities for large-scale government infrastructure. This is a hands-on role for pre-sales architects who think beyond standard implementations, identify opportunities to automate with AI and deliver breakthrough solutions under tight timelines.

Requirements

• 15+ years of ServiceNow architect/development experience
• Demonstrable expertise in ITSM, IT Modernization, and CMDB modules
• Experience with integration platforms (REST/SOAP APIs, middleware solutions)
• Track record of successful large-scale ServiceNow implementations
• Demonstrable experience to solution/sell to the decision makers including C-Level executives, across both IT and business units
• Experience partnering with relevant cross-functional teams and conceptualizing and build enterprise solutions based on the ServiceNow Innovations and AI products for Go to Market
• Advanced ServiceNow development: custom table extensions, business rules, script includes, client scripts
• Database design and optimization for enterprise scale
• Integration architecture and API development
• Understanding of IT operations, service management, and healthcare IT domains
• Fast-moving, results-oriented mindset—delivers quality solutions quickly
• Out-of-the-box thinker who challenges standard approaches and proposes innovations to business divisions.
• Strong problem-solver who handles ambiguity and complexity
• Excellent communication skills for cross-functional federal teams
• Proactive learner committed to staying current with ServiceNow releases and industry trends
• US Citizenship Required: Yes
• Clearance Must be able to obtain and maintain a Top-Secret clearance.

Nice To Haves

• ServiceNow Platform
• Solution Architecture
• Solution Building
• Solutions Management
• Certifications: None

Responsibilities

• Design and develop advanced ServiceNow configurations across ITSM, ITOM, CSM, and CMDB modules
• Build custom applications and integrations that extend platform capabilities
• Implement healthcare-specific workflows including patient service management, health IT operations, and clinical IT support
• Develop Strategy Management solutions for federal IT modernization roadmaps
• Create reusable components and platform frameworks to accelerate future implementations
• Design comprehensive Configuration Management Databases with healthcare-specific CI relationships
• Implement IT asset discovery, tracking, and dependency mapping for complex federal environments
• Build CMDB integration pipelines connecting legacy systems to ServiceNow
• Establish data governance and CI lifecycle management processes
• Optimize asset intelligence for compliance reporting (FedRAMP, DoW Impact Levels)
• Develop healthcare-specific service catalog items including clinical IT support, EHR operations, and health IT incidents
• Build workflows supporting HIPAA compliance, security incident response, and change management for healthcare systems
• Implement SLA management for healthcare SLAs with escalation and reporting
• Create dashboards and KPIs for healthcare IT operational metrics
• Optimize ServiceNow platform performance at scale (large federal agencies, high transaction volumes)
• Build efficient JavaScript/GlideScript solutions avoiding common performance pitfalls
• Conduct platform audits and remediation of technical debt
• Think beyond standard implementations, bring creative solutions to complex requirements
• Evaluate emerging ServiceNow capabilities and propose innovative applications
• Prototype solutions quickly and iterate based on user feedback
• Champion best practices and mentor junior developers on advanced techniques
• Create comprehensive technical documentation and architecture for ServiceNow proof of concepts and custom development.
• Develop playbooks and operational procedures for support teams
• Conduct knowledge transfer sessions with client teams and federal IT staff
• Coordinate efforts across multiple initiatives, including staffing.
• Ability to build relationships with key client stakeholders to ensure project success

Benefits

• variety of medical plan options, some with Health Savings Accounts
• dental plan options
• a vision plan
• a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• full flex work weeks where possible
• a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
• an additional 10 paid holidays per year.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• short and long-term disability benefits
• life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed