ServiceNow - Technical Consultant

NTT DATA Services • Plano, TX

1d • Onsite

About The Position

The ServiceNow System Administrator is responsible for the administration, maintenance, configuration, and support of the ServiceNow platform. This role manages day-to-day platform operations, user access, upgrades, configurations, and governance activities to ensure a stable, secure, and high-performing ServiceNow environment.

Requirements

• Bachelor degree or equivalent experience in IT or related discipline.
• 3+ years of ServiceNow administration experience.
• Strong understanding of ITSM processes.
• Experience with roles, workflows, and platform configuration.
• Knowledge of integrations, reporting, and system maintenance.
• Strong problem-solving and communication skills.
• Experience supporting enterprise ServiceNow environments.
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation Certification

Nice To Haves

• ServiceNow Certified Application Developer (CAD) preferred
• ServiceNow Micro-Certifications relevant to platform administration

Responsibilities

• Administer and maintain the ServiceNow platform.
• Configure forms, workflows, notifications, and business rules.
• Manage users, groups, roles, and security access.
• Support upgrades, patches, and release activities.
• Monitor platform health and performance.
• Support incident resolution and root cause analysis.
• Develop reports and dashboards.
• Coordinate enhancement requests with stakeholders.
• Maintain platform documentation and operational procedures.
• Ensure compliance with ServiceNow best practices and security standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree