Technical Consultant/ServiceNow Integration Developer

Astrica • Chicago, IL

9d • Remote

About The Position

As a ServiceNow Integration Developer at Astrica, you’ll help design, develop, and maintain ServiceNow applications, catalog items, integrations, and other platform capabilities that support an enterprise-wide ServiceNow environment. You’ll work as part of the Service Central team, helping maintain the stability, efficiency, and performance of a complex ServiceNow development ecosystem spanning multiple instances. This role is a great fit for someone who enjoys solving technical problems, building thoughtful solutions, and working across both ServiceNow development and integrations.

Requirements

• 4+ years of experience with ServiceNow configuration, customization, scripting, and development.
• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field.
• Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, and Flow Designer.
• Strong experience with ServiceNow configuration, including tables, fields, forms, and related platform functionality.
• Experience with REST/SOAP APIs and integration technologies, including Integration Hub, Action Designer, and Data Sources.
• Advanced knowledge of ServiceNow back-end functionality and operations, including experience working across multiple application scopes and understanding of ServiceNow system table structure.
• Demonstrated experience developing on the ServiceNow platform, including core areas such as ITSM, CMDB, workflows/flows, custom applications, and integrations.
• Strong understanding of ServiceNow application design and the ability to plan and build solutions from concepts and basic requirements using a minimum viable product approach.
• Experience with Agile/Scrum methodologies.
• Strong organizational skills and the ability to manage and communicate multiple deliverables in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively as part of a remote team.

Nice To Haves

• Proficiency in JavaScript, HTML, CSS, and other web development technologies.
• Experience with ServiceNow Incident Management, Request Management, and Knowledge Management.
• Familiarity with the ServiceNow Automated Test Framework (ATF).
• Advanced familiarity with ServiceNow core product functionality and experience navigating ServiceNow vendor documentation and the ServiceNow HI Portal.
• Experience identifying and implementing process improvements.
• Experience presenting technical or process improvements to leadership.
• Experience researching and understanding past organizational or technical decisions to help inform future solutions.
• Experience supporting ServiceNow application design and development from concept through implementation.

Responsibilities

• Design, develop, and maintain custom ServiceNow applications, workflows/flows, APIs, catalog items, integrations, and other platform capabilities as needed.
• Develop and maintain integrations using REST/SOAP APIs, Integration Hub, Action Designer, Data Sources, and related integration technologies.
• Develop and maintain unit tests as part of the development lifecycle and help ensure solutions are stable, efficient, and maintainable.
• Troubleshoot technical issues and use critical and creative thinking to develop effective solutions across a complex ServiceNow environment.
• Work with business stakeholders to gather and analyze technical requirements and ensure solutions align with business objectives.
• Develop and maintain technical documentation, including design specifications, test plans, user guides, and other supporting materials.
• Maintain Knowledge Articles associated with functionality and assigned areas of responsibility.
• Identify opportunities to improve processes, applications, integrations, and overall platform effectiveness.
• Keep up with ServiceNow releases, new features, vendor documentation, and ServiceNow best practices.
• Participate in Agile/Scrum development practices and successfully track, manage, and communicate the status of multiple deliverables in a fast-paced environment.

Benefits

• We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor.
• You’ll have the opportunity to work with smart people, solve meaningful technical challenges, and continue growing your ServiceNow expertise along the way.
• Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level