ServiceNow Technical Architect
About The Position
As a Technical Architect with the ServiceNow Business Group, you are an experienced innovator of new applications in ServiceNow. You can architect system solutions with ServiceNow and describe the solution with ease. You’re willing to roll up your sleeves to develop new solutions for our clients. You are an experienced advisor to the C-Suite, crafting the best solutions to meet their business needs. You will provide leadership oversight on critical ServiceNow programs at Fortune 500 clients. You are a continuous learner, taking advantage of new learning opportunities. You take time to seek out information about new applications in ServiceNow and stay up to date on the latest offerings. You are able to identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress. Drive the continuous improvements of our implementation methodology and service offerings based on client experiences. Technical Architects can expect to manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity. You are someone that is process oriented and prefers order over chaos. You are comfortable asking for help from peers and Subject Matter Experts when needed. You have a strong background working with Enterprise Software companies and/or Consulting companies. You have a demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems. As a member of the ServiceNow Business Group, you will have access to our robust training and certification opportunities. Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Requirements
- Minimum 8 years knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
- Minimum of 8 years’ experience directly driving IT transformation & strategy planning. Preferably in a high-tech consulting environment.
- Minimum of 4 years’ leading teams of ServiceNow Developers as a technical manager and mentor.
- Minimum of 4 years' experience implementing & enforcing standards, such as: code reviews & architectural reviews.
- Minimum of 6 years' experience with advanced scripting skills – JavaScript, SQL
- Minimum of 6 years' experience with Agile methodologies like SCRUM, Kanban & Wagile.
- At least three ServiceNow certifications- System Admin, Application Developer and ITSM preferred.
- Bachelor's degree or equivalent (minimum 12 years) work experience. If associate degree, must have minimum 6 years' work experience
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
- Proven ability to build, manage and foster a team-oriented environment
- Proven ability to work creatively and analytically in a problem-solving environment
- Desire to work in an information systems environment.
- Excellent communication (written and oral) and interpersonal skills.
- Excellent leadership and management skills.
Nice To Haves
- Database experience
- Cloud migration experience
- ITIL Certified
- Experience integration ServiceNow with AWS or Azure
- Experience building prototypes
- Strong interpersonal skills, customer centric attitude
- Proven team player and team builder
- Strong organizational and analytical skills
- Familiarity with SaaS deployments and its supporting architecture
- A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
Responsibilities
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
- Manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
- Architect system solutions with ServiceNow and describe the solution with ease.
- Develop new solutions for clients.
- Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.
- Identify opportunities to provide additional value to clients and work internally with ServiceNow account teams to progress.
Benefits
- Medical, dental, vision, life, and long-term disability coverage
- 401(k) plan
- Bonus opportunities
- Paid holidays
- Paid time off
- Robust training and certification opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
