ServiceNow Architect

CACI•O'fallon, IL

22h•Onsite

About The Position

Join a fast-paced Agile development program as a key ServiceNow Platform Architect. You will be part of a team responsible for designing, implementing, and managing enterprise-wide ServiceNow solutions spanning Strategic Portfolio Management, IT Operations Management, and IT Service Management modules. This role will drive digital transformation initiatives and optimize service delivery across the JTMS organization.

Requirements

University Degree (BA/BS) or equivalent experience
Active Secret clearance
10+ years in IT with 7+ years of hands-on ServiceNow platform experience
5+ years architecting and implementing enterprise ServiceNow solutions
Proven experience implementing SPM, ITOM, and ITSM modules in production environments
Deep understanding of ITIL framework and IT service management best practices
Experience with Agile/Scrum methodologies and working in fast-paced development environment

Responsibilities

Design and implement end-to-end SPM solutions including Demand Management, Project Portfolio Management, Application Portfolio Management, and Agile Development
Configure and optimize resource management and portfolio planning capabilities
Develop custom workflows and business rules to support strategic planning processes and governance frameworks
Create executive dashboards and reporting solutions for portfolio visibility and decision-making
Implement integrations between SPM and SAP, AWS and additional systems for cost tracking and budget management
Design demand intake processes with automated workflow routing and approval mechanisms
Architect and deploy ITOM solutions including Service Mapping, Discovery, and Event Management
Design and implement CMDB strategies with comprehensive CI/CD pipeline integrations
Configure Discovery patterns and Service Mapping for accurate application dependency mapping
Implement Event Management solutions with automated alerts
Design and deploy Cloud Management solutions for multi-cloud visibility and cost optimization
Implement predictive intelligence and AIOps capabilities
Create operational dashboards and performance analytics for IT operations teams
Design and implement core ITSM processes including Incident, Problem, Change, and Request Management
Architect Service Portal solutions with intuitive user experiences and self-service capabilities
Develop Knowledge Management strategies and automated article recommendations
Configure Virtual Agent/Chatbot solutions with AI-powered conversational workflows
Implement SLA management with automated escalations and notifications
Design and build custom ITSM applications and modules tailored to business requirements
Establish and enforce ServiceNow development standards, naming conventions, and architectural patterns
Conduct technical design reviews and code reviews ensuring quality and maintainability
Implement Update Set management strategies and release management processes
Design data models, application architecture, and integration patterns following ServiceNow best practices
Optimize platform performance through proactive monitoring and tuning
Develop technical documentation including architecture diagrams and design specifications.
Partner with business stakeholders across JTMS to gather requirements and translate them into technical solutions
Mentor and guide ServiceNow developers and administrators on platform capabilities and best practices
Collaborate with SAP, cybersecurity, and other application teams on integration initiatives
Lead technical workshops and provide platform training to development teams
Participate in Agile ceremonies and champion SAFe methodologies within ServiceNow
Serve as ServiceNow subject matter expert and trusted advisor to project leadership