Associate Director - ServiceNow Technical Architect

Nagarro•New York, NY

6d•$175,000 - $235,000

About The Position

Nagarro is seeking an accomplished ServiceNow Architect to lead the design, architecture, and delivery of enterprise-grade ServiceNow solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules. The ideal candidate will bring deep technical expertise, strong consulting acumen, and proven experience implementing large-scale digital service management transformations.

Requirements

14+ years of total industry experience
4+ years of experience on the ServiceNow platform
Strategic thinking with a pragmatic, delivery-focused mindset
Strong analytical, problem-solving, and decision-making abilities
Proven leadership, mentoring, and team enablement capabilities
A client-centric approach
Excellent written and verbal communication skills
Minimum 14 years of total IT industry experience
At least 4 years of hands-on ServiceNow platform experience
Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline
Strong command of ServiceNow ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
AI Proficiency: Experience with ServiceNow’s AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes
Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning
CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
Architecture: Demonstrated experience designing enterprise-scale, multi-domain ServiceNow solutions leading complex implementations through the full delivery lifecycle
Strong stakeholder management skills
Workshop facilitation expertise
Ability to articulate complex technical concepts to business audiences

Nice To Haves

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Implementation Specialist – ITSM
ServiceNow Certified Implementation Specialist – ITOM
ServiceNow Certified Implementation Specialist – HAM / SAM
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Technical Architect (CTA)
ServiceNow Certified Implementation Specialist – CMDB and CSDM
Public Sector – General Experience

Responsibilities

Lead end-to-end solution architecture for ServiceNow implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
Translate business requirements into scalable, maintainable, and secure ServiceNow designs aligned with platform best practices and Now Create methodology.
Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
Govern platform health, upgrade strategy, technical debt reduction, and adherence to ServiceNow Technical Best Practices (TBPs)
Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and Integration Hub
Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
Provide technical leadership to Developers, Business Analysts, and Administrators
Conduct design reviews and code quality audits
Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements