ServiceNow SPM Business Analyst

NTT DATA Services • Plano, TX

2d • $78,948 - $137,063 • Remote

About The Position

NTT DATA is seeking a ServiceNow SPM Business Analyst to join its ServiceNow Platform Team remotely in the United States. The role partners with business stakeholders, product and process owners, and technical teams to gather and analyze requirements, translate them into delivery-ready materials, and ensure solutions align with business objectives and ServiceNow capabilities.

The Business Analyst facilitates requirements workshops, stakeholder interviews, backlog refinement, sprint planning, demonstrations, and UAT. The position analyzes current business processes, identifies gaps and inefficiencies, and recommends improvements. It also collaborates with ServiceNow administrators, developers, architects, QA teams, and delivery leads, and maintains project documentation such as requirements, functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes. The role uses ServiceNow Strategic Portfolio Management (SPM) to support demands, enhancements, user stories, defects, and Agile delivery, as well as testing, business validation, and deployment readiness.

The role is remote and requires the employee to reside in the United States. Limited travel may be required. The stated starting pay range is $78,948–$137,063, with actual compensation dependent on location, experience, skills, and other qualifications. The position may also be eligible for incentive compensation.

Requirements

• At least 3 years of experience as a Business Analyst, Product Analyst, Functional Analyst, or in a similar role supporting enterprise technology initiatives.
• At least 3 years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM), including Demand Management, Collaborative Work Management, and Strategic Planning capabilities.
• At least 5 years of experience in business analysis disciplines, including requirements elicitation, process mapping, gap analysis, stakeholder management, and documentation.
• At least 3 years of experience in Agile, Lean-Agile, Scaled Agile, or hybrid delivery environments, including user story creation, backlog refinement, sprint planning, and acceptance criteria development.
• Agile, Lean-Agile, SAFe, or comparable Agile certification.
• Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or equivalent work experience.
• Must reside in the United States.

Nice To Haves

• Strong experience translating business requirements into actionable technical and functional deliverables.
• Strong analytical, problem-solving, facilitation, communication, and organizational skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Proven ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
• Experience supporting ServiceNow implementations, upgrades, platform modernization, or workflow automation initiatives.
• Experience preparing executive summaries, status reports, process documentation, training guides, and adoption materials.
• Experience supporting testing activities, including test case development, UAT coordination, defect triage, and business validation.
• ServiceNow certifications such as Certified System Administrator (CSA) or Strategic Portfolio Management-related certifications.
• Experience working in large enterprise or cross-functional transformation programs.

Responsibilities

• Partner with business stakeholders, product owners, process owners, and technical teams to gather, analyze, and document business requirements and functional needs.
• Translate business requirements into user stories, acceptance criteria, process flows, decision logs, and functional specifications.
• Facilitate requirements workshops, stakeholder interviews, backlog refinement sessions, sprint planning meetings, demonstrations, and user acceptance testing activities.
• Analyze current-state business processes, identify gaps and inefficiencies, and recommend improvements aligned with ServiceNow platform capabilities and business objectives.
• Collaborate with ServiceNow administrators, developers, architects, QA teams, and delivery leads to clarify requirements and validate proposed solutions.
• Create and maintain project documentation, including business requirements documents, functional specifications, process maps, test scenarios, training materials, knowledge articles, and release notes.
• Use ServiceNow Strategic Portfolio Management (SPM) to manage demands, enhancements, user stories, defects, and Agile delivery activities.
• Support testing, defect tracking, business validation, and deployment readiness activities.
• Ensure alignment between business objectives, platform capabilities, and delivery outcomes.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• 401(k) program with company match.
• Additional voluntary or legally required benefits.
• The position may be eligible for incentive compensation based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level