ServiceNow Solutions Architect

K2 Services • Bloomington, IL

3d • $130,000 - $150,000

About The Position

Opensity Solutions is seeking a ServiceNow Solutions Architect to partner with the sales team and help clients understand how ServiceNow can address their needs. The role qualifies opportunities, leads client discovery, recommends practical platform approaches, shapes and estimates solutions, and ensures that sales commitments can be delivered successfully. It also supports deal pricing, client demonstrations and proofs of concept, and the development of repeatable offerings.

Requirements

• At least 5 years of experience in presales, sales engineering, or ServiceNow consulting, including at least 3 years of hands-on ServiceNow ecosystem experience in a presales capacity.
• Deep experience in at least two areas such as ITSM, CSM, Legal Services, SPM, CMDB, Discovery, or FSM.
• Working knowledge of Now Assist, AI Agents, and App Engine.
• Experience scoping ServiceNow projects, estimating effort, and writing Statements of Work at a partner or consulting firm.
• Ability to deliver demonstrations to both executive and technical audiences.
• Understanding of services pricing and ability to recognize scope that carries delivery risk.
• Bachelor's degree in business, IT, or engineering, or equivalent experience.
• Ability to travel up to 25% of the time.
• ServiceNow Certified System Administrator (CSA) certification.

Nice To Haves

• Certified Implementation Specialist (CIS) credentials.
• AI micro-certifications.
• ITIL 4 Foundation certification.
• Background in the legal services industry.
• Experience co-selling with ServiceNow and registering deals through the partner portal.
• Experience selling managed services or ongoing platform support.
• Experience building business cases that connect ServiceNow to cost savings or revenue.

Responsibilities

• Partner with account executives on account plans, pipeline reviews, and deal strategy.
• Help qualify opportunities by confirming the business problem and whether ServiceNow is a suitable fit.
• Lead discovery sessions with client IT and business leaders to understand current conditions and desired outcomes.
• Advise clients on their platform, recommend out-of-box approaches, and help develop business cases and roadmaps.
• Explain ServiceNow capabilities, including Now Assist and AI Agents, and demonstrate the value of ServiceNow and Opensity.
• Determine the products, modules, integrations, and data migration needed, and plan implementation phases.
• Estimate project effort with the delivery team, including roles, hours, timelines, assumptions, and risks.
• Prepare proposals, Statements of Work, and RFP responses.
• Hand off closed deals to the delivery team to ensure alignment between what was sold and what will be delivered.
• Provide scope and effort estimates to the deal desk for pricing, and flag scope and delivery risks.
• Run tailored client demonstrations and maintain current demo environments and scripts.
• Set up and run proofs of concept when they will help clients make decisions.
• Contribute to repeatable offerings and service packages.
• Represent Opensity at webinars, ServiceNow user groups, and Knowledge.
• Share client feedback about offerings, pricing, and capacity.
• Keep ServiceNow certifications current.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• Annual bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior