ServiceNow Solutions Analyst

CACI • Denver, CO

1d • $115,600 - $254,200

About The Position

The ServiceNow Solutions Analyst is a senior-level role supporting the evolution of CACI’s All Spark Multi-sourcing Services Integration environment for a Government customer. The analyst designs solutions for end-to-end service integration across a multi-sourced service delivery environment, using ServiceNow for service management, workflow orchestration, data exchange, and operational visibility. The role translates business and service-management requirements into scalable, secure, supportable integration solutions and connects operational metrics and service-provider performance to solution design from concept through implementation and operational transition.

The analyst coordinates with the SIAM Lead, service providers, Practice Area leads, and stakeholders to identify requirements, address process gaps, and ensure workflows, data, and processes integrate across ServiceNow areas and external platforms. Responsibilities include facilitating design workshops, documenting integration architecture and technical specifications, investigating complex integration issues, and guiding integrations using capabilities such as APIs, IntegrationHub, Flow Designer, MID Servers, automated workflows, and platform-native patterns.

Success requires initiative, curiosity, continuous-improvement orientation, comfort with ambiguity, the ability to manage multiple priorities in a fast-paced environment, strong systems and analytical thinking, and clear communication of complex technical and operational topics. The role requires an active TS/SCI clearance with Polygraph. CACI describes a culture centered on integrity, innovation, trust, continuous growth, and flexible time off, with learning resources and comprehensive benefits. The proposed salary range is $115,600–$254,200 USD.

Requirements

• Experience working in a SIAM/MSI environment or a similarly complex multi-provider service-management environment.
• Demonstrated experience designing ServiceNow solutions and integrations through work experience, training, military experience, or education.
• Experience leading discovery, requirements analysis, and solution-design activities, including problem definition, stakeholder engagement, requirements gathering, and technical documentation.
• Professional experience working with product teams, platform owners, enterprise architects, service-management process owners, developers, and external service providers within a large organization.
• Experience participating in multidisciplinary projects involving architects, developers, process owners, analysts, service providers, and operational stakeholders.
• Experience creating solutions for customers or employees using ServiceNow capabilities, service-management practices, systems thinking, analytical thinking, process improvement, and data visualization.
• Seven or more years of ServiceNow experience, including designing, implementing, or supporting ServiceNow integrations and workflow solutions.
• ITIL 4 Foundation certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience with one or more ServiceNow implementations involving ITSM, ITOM, Strategic Portfolio Management (SPM), Discovery, CMDB, Knowledge, or related modules.
• Experience designing or supporting integrations using one or more of REST or SOAP APIs, IntegrationHub, Flow Designer, MID Server, web services, data imports, ETL processes, event integrations, or third-party integration tools.
• Experience defining integration requirements, data mappings, interface specifications, error-handling approaches, and operational support processes.
• Experience working in an Agile environment and using Agile best practices.
• Experience supporting CMDB data quality, service modeling, service mapping, and/or alignment to the Common Service Data Model (CSDM), as applicable.
• Experience working in a Federal Government environment and with Government security, compliance, and authorization requirements.
• Active TS/SCI clearance with Polygraph.
• Ability to manage multiple priorities in a fast-paced environment, work through ambiguity, and communicate complex technical and operational topics clearly.

Nice To Haves

• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, ITOM, Discovery, CMDB, or another relevant product area.
• ServiceNow Certified Application Developer (CAD), Certified Technical Architect (CTA), or equivalent advanced ServiceNow technical certification.
• Project Management Professional (PMP) certification.
• ITIL 4 Managing Professional certification or higher.

Responsibilities

• Design solutions enabling end-to-end service integration across a multi-sourced service delivery environment.
• Coordinate with the SIAM Lead and service providers to identify integration requirements, resolve service-management process gaps, and align technical solutions with operational outcomes.
• Help leaders understand how service-management requirements, operational metrics, and service-provider performance relate to ServiceNow solution design from concept through implementation and operational transition.
• Design and facilitate solution-design workshops with stakeholders, technical teams, process owners, and service providers.
• Work with Practice Area leads to integrate process inputs, outputs, data, and workflows across ServiceNow process areas and external platforms.
• Define and document integration architecture, interface specifications, workflow designs, data mappings, and technical requirements for ServiceNow-enabled solutions.
• Analyze complex service integration issues, identify root causes, and recommend sustainable technical and process improvements.
• Guide the design and implementation of ServiceNow integrations using APIs, IntegrationHub, Flow Designer, MID Servers, automated workflows, and platform-native integration patterns, as applicable.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Comprehensive benefits, including healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and benefits options designed to support employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed