ServiceNow Solutions Analyst

CACI International • Denver, CO

2d • $115,600 - $254,200

About The Position

The ServiceNow Solutions Analyst will help evolve the CACI All Spark Multi-sourcing Services Integration environment for a Government customer. The role identifies, analyzes, and develops solutions for complex service integration across a multi-stakeholder ecosystem, using ServiceNow for service management, workflow orchestration, data exchange, and operational visibility. The analyst translates business and service-management requirements into scalable, secure, and supportable solutions.

This senior-level position designs end-to-end service integration across a multi-sourced service delivery environment and coordinates with the SIAM Lead and service providers to identify requirements, resolve process gaps, and align technical solutions with operational outcomes. The analyst helps leaders understand how service-management requirements, operational metrics, provider performance, and ServiceNow design connect throughout concept, implementation, and operational transition.

The role facilitates solution-design workshops; works with Practice Area leads to integrate processes, data, and workflows across ServiceNow and external platforms; documents architecture, interfaces, workflows, data mappings, and technical requirements; analyzes root causes of integration issues; and recommends durable technical and process improvements. It also guides integration design and implementation using APIs, IntegrationHub, Flow Designer, MID Servers, automated workflows, and platform-native patterns as applicable.

Success requires initiative, curiosity, a continuous-improvement mindset, comfort with ambiguity, the ability to balance priorities in a fast-paced environment, strong systems thinking and analytical skills, and clear communication of complex technical and operational topics. The position requires an active TS/SCI clearance with Polygraph.

Requirements

• Experience working in a SIAM/MSI or similarly complex multi-provider service-management environment.
• Demonstrated experience designing ServiceNow solutions and integrations through work experience, training, military experience, or education.
• Experience leading discovery, requirements analysis, and solution-design activities, including problem definition, stakeholder engagement, requirements gathering, and technical documentation.
• Professional experience working with product teams, platform owners, enterprise architects, service-management process owners, developers, and external service providers in a large organization.
• Experience participating in multidisciplinary projects involving architects, developers, process owners, analysts, service providers, and operational stakeholders.
• Experience creating customer or employee solutions using ServiceNow capabilities, service-management practices, systems thinking, analytical thinking, process improvement, and data visualization.
• Seven or more years of ServiceNow experience, including designing, implementing, or supporting ServiceNow integrations and workflow solutions.
• ITIL 4 Foundation certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Hands-on experience with one or more ServiceNow implementations involving ITSM, ITOM, Strategic Portfolio Management (SPM), Discovery, CMDB, Knowledge, or related modules.
• Experience designing or supporting integrations using one or more of REST or SOAP APIs, IntegrationHub, Flow Designer, MID Server, web services, data imports, ETL processes, event integrations, or third-party integration tools.
• Experience defining integration requirements, data mappings, interface specifications, error-handling approaches, and operational support processes.
• Experience working in an Agile environment and using Agile best practices.
• Experience supporting CMDB data quality, service modeling, service mapping, and/or alignment to the Common Service Data Model (CSDM), as applicable.
• Experience working in a Federal Government environment and with Government security, compliance, and authorization requirements.
• An active TS/SCI clearance with Polygraph.

Nice To Haves

• ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, ITOM, Discovery, CMDB, or another relevant product area.
• ServiceNow Certified Application Developer (CAD), Certified Technical Architect (CTA), or equivalent advanced ServiceNow technical certification.
• Project Management Professional (PMP) certification.
• ITIL 4 Managing Professional certification or higher.

Responsibilities

• Design solutions that enable end-to-end service integration across a multi-sourced service delivery environment.
• Coordinate with the SIAM Lead and service providers to identify integration requirements, resolve service-management process gaps, and align technical solutions with operational outcomes.
• Explain the connections among service-management requirements, operational metrics, service-provider performance, and ServiceNow solution design from concept through implementation and operational transition.
• Design and facilitate solution-design workshops with stakeholders, technical teams, process owners, and service providers.
• Work with Practice Area leads to ensure processes, inputs, outputs, data, and workflows integrate across ServiceNow process areas and external platforms.
• Define and document integration architecture, interface specifications, workflow designs, data mappings, and technical requirements.
• Analyze complex service-integration issues to identify root causes and recommend sustainable technical and process improvements.
• Guide the design and implementation of ServiceNow integrations using APIs, IntegrationHub, Flow Designer, MID Servers, automated workflows, and platform-native integration patterns, as applicable.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare benefits.
• Wellness benefits.
• Financial benefits.
• Retirement benefits.
• Family support benefits.
• Continuing education benefits.
• Time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed