ServiceNow Senior Business Analyst

Accenture Federal Services • Arlington, TX

1d

About The Position

Leads business analysis activities for ServiceNow implementations, supporting the ServiceNow project, acting as the functional process and requirements authority for ServiceNow products. Provides strategic guidance on business process optimization, requirements definition, and solution validation while bridging the gap between business needs and technical implementation. Mentors business analysts and establishes analysis standards ensuring alignment with federal requirements and ServiceNow best practices.

Requirements

• Business analysis experience with focus on ServiceNow implementations and ITSM/ITOM processes
• Active TS/SCI with Poly security clearance is required

Nice To Haves

• Federal government experience
• ITIL Foundation and ServiceNow CSA
• Lean Six Sigma or comparable process improvement certification
• CBAP
• PMI PBA

Responsibilities

• Leads end to end analysis activities including business process decomposition, to be design, journey mapping, and detailed requirements definition.
• Facilitates complex stakeholder discussions, navigates competing priorities, and drives consensus on functional direction.
• Crafts high quality user stories, detailed acceptance criteria, process flows, and supporting documentation that enable clear, efficient development.
• Advises business partners on platform capabilities and process optimization opportunities to ensure alignment with best practices.
• Leads discovery sessions, workshops, and requirements elicitation activities with stakeholders and subject matter experts.
• Develops comprehensive process documentation including current state assessments, gap analysis, and future state designs.
• Translates complex client requirements into well-structured user stories and acceptance criteria for development teams.
• Supports backlog prioritization, UAT strategy, readiness planning, and change adoption efforts.
• Mentors junior analysts and contributes to BA practice maturity across the program.
• Conducts business process analysis identifying optimization opportunities and efficiency improvements.
• Validates solutions against requirements ensuring functional alignment and business value delivery.
• Collaborates with technical teams translating business requirements into technical specifications.
• Ensures requirements traceability from initial discovery through solution delivery and validation.

Benefits

• Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed