Business Analyst Senior (ServiceNow - SAM)

CACI International

5d•$90,300 - $189,600

About The Position

CACI is seeking a highly skilled Senior Business Analyst to support the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The role bridges business needs and technical solutions, with a focus on hardware and software asset management. The analyst translates complex business requirements into actionable Epics, Features, and User Stories and uses the ServiceNow platform to help optimize IT solutions. This hands-on position participates throughout the Agile development lifecycle and works across diverse teams to improve efficiency, user experience, and alignment with strategic business objectives. The role also requires a thorough understanding of government hardware asset lifecycles and software licensing, as well as the ability to analyze integrations, performance, security, and scalability. The analyst works with stakeholders, product teams, architects, and engineers; supports User Acceptance Testing and training; and provides post-implementation support and continuous improvement recommendations.

Requirements

Ability to obtain and maintain a Secret clearance.
12 or more years of relevant experience; a Bachelor’s degree in an applicable field may substitute for 5 years of experience.
5 or more years of progressive Business Analyst experience, including at least 3 years focused on IT systems, hardware, and software.
3 or more years of hands-on experience in an Agile development environment such as Scrum, Kanban, or SAFe, with a track record of converting requirements into Epics, Features, and User Stories.
Demonstrable ServiceNow experience, including knowledge of ITSM, ITAM, and CMDB modules.
Exceptional analytical, problem-solving, and critical-thinking skills.
Strong written and verbal communication, presentation, and interpersonal skills, including the ability to influence and negotiate effectively.
Proficiency in requirements elicitation techniques, including interviews, workshops, surveys, and prototyping.
Experience with process modeling tools such as Visio.
Experience with ServiceNow Software Asset Management Professional (SAM Pro).
Strong understanding of the Software Development Life Cycle (SDLC) and IT infrastructure principles.

Nice To Haves

Experience with ServiceNow modules such as ITOM, HRSD, or CSM.
CBAP, CSM, CSPO, or SAFe certification.
ServiceNow certifications such as Certified System Administrator or Certified Implementation Specialist.
ITIL Foundation certification.
Experience with enterprise architecture concepts and design principles.
Prior experience in government contracting.

Responsibilities

Engage business stakeholders, end-users, and technical teams to elicit, clarify, and document requirements for hardware and software initiatives.
Analyze current-state processes and identify pain points and improvement opportunities in hardware provisioning, software deployment, asset management, and IT service delivery.
Perform gap analyses between current and desired future states and propose solutions.
Serve as a subject matter expert on customer hardware and software business requirements.
Translate high-level requirements into Epics, Features, and User Stories with clear acceptance criteria.
Collaborate with Product Owners, Scrum Masters, and Development Teams to refine and prioritize the product backlog.
Facilitate Agile ceremonies, including sprint planning, backlog grooming, and sprint reviews.
Promote Agile best practices within the IT organization and broader business units.
Understand government hardware asset lifecycles and software license acquisition, usage, and compliance.
Analyze requirements related to integrations, performance, security, and scalability for hardware infrastructure and software applications.
Work with architects and engineers to ensure proposed solutions are technically feasible and aligned with enterprise architecture standards.
Use ServiceNow expertise to analyze, design, and document solutions involving ITSM, ITAM, CMDB, and other relevant modules.
Identify opportunities to improve ServiceNow workflows, forms, reports, and integrations.
Guide stakeholders on effective use of ServiceNow capabilities.
Build collaborative relationships with senior management, technical teams, and end-users.
Communicate technical concepts to non-technical audiences and translate business needs for technical teams.
Facilitate workshops, presentations, and training sessions as needed.
Support User Acceptance Testing by developing test cases, coordinating testing, and validating solutions against business requirements.
Assist with training materials and user documentation.
Provide post-implementation support and continuous improvement recommendations.