ServiceNow Scrum Master
B&A•Washington, DC
About The Position
B&A is seeking an experienced ServiceNow Scrum Master to lead Agile delivery teams supporting ServiceNow platform initiatives. The role serves as a servant leader, coach, and facilitator who helps teams maximize productivity and supports collaboration among developers, stakeholders, customers, and business partners. The Scrum Master supports delivery of ServiceNow solutions and enhancements, encourages Agile best practices and continuous improvement, and helps ensure successful, high-quality delivery. B&A describes its culture as grounded in dedication, commitment, partnership, trust, and recognition. The company emphasizes collaboration, employee development, learning, and recognition. B&A delivers IT solutions for government and other clients, including work in national security, defense, and intelligence.
Requirements
- Bachelor's degree in information technology, computer science, business, or a related field.
- At least 8 years of experience serving as a Scrum Master in Agile software development environments.
- Scrum Master certification.
- Hands-on experience supporting or delivering projects on the ServiceNow platform.
- Experience using GitLab for source code management, version control, and collaborative software development.
- Experience overseeing Agile processes and ensuring team effectiveness according to Scrum and Agile methodologies.
- Ability to coach and mentor Agile teams to improve performance and maturity.
- Experience facilitating collaboration among cross-functional teams, business stakeholders, and customers.
- Strong understanding of Agile frameworks, Scrum principles, and servant leadership practices.
- Strong communication, facilitation, conflict resolution, and stakeholder management skills.
- Experience using Agile project management tools such as Jira, Azure DevOps, or ServiceNow Agile Development.
- Must be a U.S. citizen able to obtain a Public Trust.
- Ability to perform the essential functions of the position, with or without accommodation.
- Ability to remain stationary for extended periods while working at a computer.
- Frequently operate standard office equipment, including computers and telephones.
- Ability to communicate effectively in person, by telephone, video conference, and email.
- Occasionally move about the office and lift up to 20 pounds.
- Ability to work the assigned schedule with regular and reliable attendance.
- Ability to travel up to 10% as required.
Nice To Haves
- Hands-on experience with ServiceNow IT Asset Management (ITAM), including asset lifecycle management, asset tracking, and ITAM module configuration and implementation.
- Hands-on experience with ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM), including asset lifecycle management, hardware and software inventory tracking, and license compliance.
- Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master certification.
- Experience with ServiceNow Agile Development (SAD) or ServiceNow Strategic Portfolio Management (SPM).
- Experience working in federal government, healthcare, or highly regulated environments.
- SAFe Agile experience.
Responsibilities
- Serve as Scrum Master for one or more Agile teams delivering ServiceNow solutions and enhancements.
- Facilitate Sprint Planning, Daily Stand-Ups, Sprint Reviews, Retrospectives, and Backlog Refinement.
- Coach team members, Product Owners, and stakeholders on Agile principles, Scrum practices, and continuous improvement techniques.
- Monitor team performance and effectiveness, helping teams achieve sprint goals and maintain delivery quality.
- Identify and remove impediments affecting team productivity or project success.
- Facilitate conflict resolution and collaboration among developers, stakeholders, customers, and business partners.
- Partner with Product Owners on backlog readiness, prioritization, and alignment with business objectives.
- Promote transparency through Agile metrics, sprint reporting, and stakeholder communications.
- Support release planning, dependency management, and risk mitigation.
- Drive process improvement initiatives to increase team velocity, quality, and predictability.
- Ensure Agile and Scrum processes are consistently followed across ServiceNow development efforts.
Benefits
- Three individual and family medical plans for full-time employees, including a Health Savings Account (HSA) option.
- Two tiers of dental coverage.
- Vision insurance.
- Life and AD&D insurance.
- Disability insurance.
- Accident insurance.
- Hospital indemnity insurance.
- Critical illness insurance.
- Paid time off.
- B&A-sponsored trainings and certifications.
- Pet insurance benefits.
- Commuter transit benefits.
- Free subscription to the NEOU virtual exercise platform.
- 401(k) plan with company matching contribution.
- Wellness check-ins, personal development, financial management, and stress management seminars through the B&A Cares program.
- Formal mentorship program.
- Job shadowing and cross-training opportunities.
- Employee Assistance Program with access to counseling, legal guidance, financial planning, and other support resources.
- Monthly team-building events.
- Annual wellness challenges.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
