ServiceNow Solutions Specialist / Scrum Master (Contingent)
About The Position
The Solutions Specialist is the senior technical lead and business solutions expert responsible for configuring, enhancing, maintaining, and optimizing the client's inventory system built on ServiceNow and Nuvolo. The role collaborates with Government stakeholders, leads Agile delivery activities, serves as Scrum Master, and ensures successful delivery of enhancements, maintenance activities, accessibility requirements, and platform upgrades. This is a contingent position: employment depends on the successful award of the associated contract to Aretum and completion of any required background investigation or security clearance verification. The position is remote, with occasional travel expected to be less than 10% for project needs, client meetings, team collaboration events, or training. Travel will be communicated in advance whenever possible. Employees may handle Controlled Unclassified Information (CUI) and must follow applicable safeguarding and compliance requirements. The role requires the ability to obtain and maintain a Public Trust or Suitability Determination. Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis; sponsorship is not available.
Requirements
- At least five years of experience implementing, configuring, and supporting ServiceNow solutions.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
- Experience with ServiceNow Asset Management and workflow automation.
- Experience supporting Agile software development programs.
- Demonstrated knowledge of WCAG 2.1/2.2 and Section 508 accessibility requirements.
- SAFe Fundamentals Certification or Certified Scrum Master (CSM), if serving as Scrum Master.
- Strong communication and stakeholder engagement skills.
- Public Trust or Suitability Determination eligibility and ability to obtain and maintain the required determination.
- U.S. citizenship or current authorization to work in the United States on a full-time basis; sponsorship is not available.
Nice To Haves
- Experience supporting Federal Government clients.
- Experience with Nuvolo applications and integrations.
- Knowledge of ServiceNow upgrades, release management, and platform administration.
- Familiarity with USPS, inventory management, logistics, or asset management systems.
- ServiceNow Certified System Administrator and/or Certified Implementation Specialist certifications.
Responsibilities
- Lead Agile software development and operations activities.
- Serve as Scrum Master by facilitating sprint planning, backlog grooming, daily coordination, sprint reviews, and stakeholder communications.
- Develop and apply advanced methods for ServiceNow and Nuvolo configuration and customization.
- Analyze business requirements and translate them into technical solutions.
- Create system specifications, design artifacts, workflow designs, and configuration documentation.
- Support Operations & Maintenance (O&M), including defect remediation and technical troubleshooting.
- Support ServiceNow and Nuvolo platform upgrades across all environments.
- Ensure deliverables comply with WCAG, Section 508, and accessibility standards.
- Participate in demonstrations, user acceptance testing support, deployment planning, and production releases.
- Collaborate with Government personnel to prioritize product backlog items and sprint deliverables.
- Contribute to transition-in and transition-out planning activities.
- Support preparation of monthly status reports and project documentation.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
