ServiceNow Solutions Specialist / Scrum Master (Contingent)

Aretum • McLean, VA

3d • Remote

About The Position

The Solutions Specialist is the senior technical lead and business solutions expert responsible for configuring, enhancing, maintaining, and optimizing the client's inventory system built on ServiceNow and Nuvolo. The role collaborates with Government stakeholders, leads Agile delivery activities, serves as Scrum Master, and ensures enhancements, maintenance activities, accessibility requirements, and platform upgrades are delivered successfully.

This is a contingent position: employment depends on Aretum successfully winning the associated contract and the candidate completing any required background investigation or security clearance verification. The position is remote, with occasional travel expected to be less than 10%. Employees may handle Controlled Unclassified Information (CUI) and must follow applicable safeguarding and compliance requirements. The position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination.

Requirements

• At least five years of experience implementing, configuring, and supporting ServiceNow solutions.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience.
• Experience with ServiceNow Asset Management and workflow automation.
• Experience with Nuvolo applications and integrations.
• Experience supporting Agile software development programs.
• SAFe Fundamentals Certification or Certified Scrum Master (CSM), if serving as Scrum Master.
• Strong communication and stakeholder engagement skills.
• Must be a U.S. citizen or currently authorized to work in the United States on a full-time basis.
• Ability to obtain and maintain a Public Trust or Suitability Determination, depending on agency background investigation requirements.
• Must complete any required background investigation or security clearance verification.
• Sponsorship is not available.

Nice To Haves

• Experience supporting Federal Government clients.
• Demonstrated knowledge of WCAG 2.1/2.2 and Section 508 accessibility requirements.
• Knowledge of ServiceNow upgrades, release management, and platform administration.
• Familiarity with USPS, inventory management, logistics, or asset management systems.
• ServiceNow Certified System Administrator and/or Certified Implementation Specialist certifications.

Responsibilities

• Lead Agile software development and operations activities.
• Serve as Scrum Master by facilitating sprint planning, backlog grooming, daily coordination, sprint reviews, and stakeholder communications.
• Develop and apply advanced methods for ServiceNow and Nuvolo configuration and customization.
• Analyze business requirements and translate them into technical solutions.
• Create system specifications, design artifacts, workflow designs, and configuration documentation.
• Support Operations & Maintenance activities, including defect remediation and technical troubleshooting.
• Support ServiceNow and Nuvolo platform upgrades across all environments.
• Ensure deliverables comply with WCAG, Section 508, and accessibility standards.
• Participate in demonstrations, support user acceptance testing, and assist with deployment planning and production releases.
• Collaborate with Government personnel to prioritize product backlog items and sprint deliverables.
• Contribute to transition-in and transition-out planning activities.
• Support preparation of monthly status reports and project documentation.

Benefits

• Health care plan including medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life insurance, including basic, voluntary, and AD&D coverage.
• Paid time off.
• Family leave, including maternity and paternity leave.
• Short-term and long-term disability coverage.
• Training and development.

What This Job Offers

• Career Level: Senior