ServiceNow Release Manager

Leidos•Shiloh, IL

3d•$131,300 - $237,350•Onsite

About The Position

The Release Manager will support Leidos’s Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract supports operations, sustainment, maintenance, repair, and defense of the Defense Information System Network (DISN) within the DOD Information Network, along with DISA mission transformation and support to mission partners. Working within a fast-paced Agile team, the Release Manager manages requirements and promotes update sets between environments, while supporting design, integration, and delivery of new functionality within existing AWS Cloud frameworks. The position leads release management, coordinates cross-functional teams and stakeholders, manages release risks and dependencies, and helps ensure successful product delivery. The role requires daily, full-time onsite support at one of the specified locations: Fort Meade, Scott AFB, or Hill AFB.

Requirements

U.S. citizenship.
Active DoD Secret clearance.
Ability to commute to Scott AFB, IL; Fort Meade, MD; or Ogden, UT for full-time onsite support.
Active security certification meeting DoD 8570 IAT Level II or higher, such as Security+, by the start of employment.
Bachelor’s degree and 8–12 years of relevant experience, or a master’s degree and 6–10 years of relevant experience; additional work experience may substitute for a degree.
Experience in process mapping.
Experience architecting, designing, developing, and delivering data-driven operational capabilities in a DoD environment.
Experience identifying and tracking project task dependencies, risks, and potential mitigations.
Experience estimating level of effort in hours, days, or resources to support a projected project schedule.
Experience working with highly technical teams in a dynamic, fast-paced environment.
Experience with Jira, Xray, Confluence, and Git repositories.
Strong written and verbal communication skills for collaboration with customer representatives, domain experts, systems engineers, and architects.
Ability to work to strict deadlines and collaborate with people across disciplines and varying levels of technical experience.
Knowledge of CI/CD pipelines and practices to assist with release automation.
High attention to detail and accuracy.
Ability to manage multiple releases simultaneously.
Excellent organizational and project management skills.
Excellent analysis, communication, and problem-solving skills.
Ability to manage stakeholder demands effectively.

Nice To Haves

Experience coordinating AI initiatives across multiple development teams and programs.
Experience developing and maintaining integrated AI roadmaps and tracking AI initiative status, adoption, effectiveness, and benefits.
Experience with process improvement, project management, resource management, and risk management.
Experience with DISA and DoD networks.
Experience with AWS cloud services and enterprise implementations.
Experience with big data applications.
Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation.
Experience with Elastic/Kibana.
Understanding of network routing devices and network device configurations.

Responsibilities

Plan and guide cross-functional teams in executing project tasks using Lean Agile development principles.
Collaborate with Product Owners, requirements teams, development teams, process owners, technical leads, and other stakeholders to manage dependencies, address technical debt, and implement configuration and code.
Manage all minor and significant releases, including assessment, analysis, planning, and design of release packages and update sets, and risk assessment.
Drive cross-team and cross-functional impediment management, planning, collaboration, and coordination; escalate and remove impediments with the release team.
Coach teams on the release process and help resolve process issues.
Build product roadmaps in Jira and develop metrics and reports to track sprint, project, and program execution.
Apply Agile methodologies to improve software delivery and manage stakeholder needs.
Work with end users, software, data, and DevOps engineers, and data scientists.
Help define technical platform processes, system specifications, and hardware and software compatibility parameters.
Document As-Is processes and work with Product Owners, subject-matter experts, and developers to create To-Be processes.
Track, monitor, and update user stories in Atlassian Jira.
Develop business process maps using standard methodologies and tools.
Monitor and report technical variances and facilitate resolution of technical issues that could affect product delivery.
Adapt to the customer’s changing environment and processes, encourage innovation, and raise questions or concerns promptly.
Own complex incidents and use problem-solving skills to resolve them to the customer’s satisfaction.
Coordinate dependencies among AI development teams and facilitate collaboration among developers, architects, product owners, cybersecurity personnel, and operational stakeholders.
Develop and maintain an integrated AI roadmap; track AI user stories, sprint commitments, milestones, and deliverables across teams.
Ensure AI initiatives meet applicable cybersecurity, data protection, and governance requirements.
Provide consolidated status reporting to leadership and coordinate demonstrations and stakeholder feedback sessions for emerging AI capabilities.
Identify opportunities to expand successful AI solutions and track adoption, operational effectiveness, and measurable benefits.